PEPE RICO - WORST DINING EXPERIENCE EVER!!
We have been travelling to Nerja for over 30 years and at least once each visit we go to Pepe Rico Restaurant. My son had proposed to his girlfriend that day in Frigiliana so the entire family and partners were going out to celebrate. Our waiter came to the table and I explained I am coeliac and he all but raised his eyes to heaven and mumbled under his breath before walking off! You could see that he wasn’t happy that a table of 8 had arrived at 9:30 and he wanted an early night.
We ordered an assortment of food and the starters arrived and were delicious. The main courses arrived and this is where it all went wrong, they were a disaster!! Clearly presentation is not key in this restaurant, it looked like a child had just thrown the food on a plate. From the eight at the table 5 went back. The chicken with green peppercorn sauce was awful, dry and tasteless. One son had a beef stroganoff which tasted appalling and looked like something that had been sitting all day in a canteen. Another son ordered steak fillet; medium and it came blue. He called the waiter and explained his problem and they took it away and it returned very well done and threw it at him. Two of the girls had ordered sole pan-fried with king prawns and it came to the table looking like a brown congealed mess.
I never return food but when things are that bad you have to speak up, especially with it being one of the most expensive restaurants in Nerja.
The head waiter only speaks a small bit of English we used one of the other waitresses (who was extremely helpful throughout the whole night) to interpret our complaint. When we explained that we were not happy with the food his reply was that no one else had complained. We pointed out that we were not concerned about that fact and wanted our complaint dealt with; he continued to argue venomously about the fact that nobody else was having a problem but left with the uneaten food. He was extremely rude and verbally abusive and we asked for the manager but were told that she had already left for the evening.
Now this is where its gets like something out of Faulty towers, the bill arrived and we said that we thought we should not have to pay for the uneaten food. He grabbed the bill from my sons hand and started to bang it against his head, screamed at him with venom in Spanish and left. He returned with 2 plates no longer on the bill, One of my sons approached him at the cash area to try sort the bill out and not cause a further scene. He again informed him that this was unacceptable and the waiter ran at him trying to hit him. He had to be restrained by the two waitresses. He became more abusive and threatened to call the police. We once again asked for the manager and he left, my husband followed to see if he was making an effort to contact her and found that he was locking the door of the restaurant. Once he saw my husband he again ran for him and was held back by the waitresses. He challenged him and he pushed my husband back and he came back to the table and we then said that we were going to call the police. The manager arrived during all of this and my son explained what had happened. The waitress had tried to hold the waiter back and appease the situation to no avail; I explained that despite the madness that had gone on we were willing to pay for our food and did not want anything for nothing. I explained that I and the other women were terrified by his behaviour which was totally off the wall. When we said to the manager that we had been coming to her restaurant for 30 years would be putting this up on tripadvisor she lost the plot, started screaming us all saying that she” hoped that bad things happened to us all ” and stormed off.
The end product was we paid for what we had eaten and left. NEVER to return again. They totally ruined, what should have been, a lovely evening for my son and his fiancée and the rest of our family. I really, really hope that people read this and realise it’s not a scene out of a Monty Python skit and that the manager realises that thanks to tools like tripadvisor everybody is a critic and things like this will be heard about.