DO NOT USE THEM! We booked through them for last weekend for my birthday. They told us to come up earlier cause the owners would be checking out early. We drove up there around 9 and had breakfast. We drive to the cabin cause they said it was ready it wasn't not. The people had not checked out and there stuff was everwhere. We called the company and said we'll call the people staying there. We decided to do some sledding then called again at 2. The lady at Cool Cabins said they were checked out and it was cleaned for us. We go back to the cabin and stuff is still all over the place. We call back and they said that check in isn't until 4 even after they told us to come up early and that it was ready TWICE! We then go get lunch and come back at 345 to the cabin and the people there are just pulling up to pack up. It still has to be cleaned. We called and said we were leaving and wanted a refund. She said she would compensate us $20. That isn't much considering its $300 a night! She didn't want to give us our money back even after it was 4. We had to put a stop payment to the credit card charge cause she wouldn't refund us.