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Alamo car rental through Traveljigsaw advise

Perth, Australia
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Alamo car rental through Traveljigsaw advise

I have my Traveljigsaw voucher for my car rental in Nevada and have been assured there will be no extra drop off fee to leave at LAX.

I need to pay for a tank of fuel upfront,any ideas of cost from Alamo?

I have drop off the car at LAX but if i decide to cab to the airport can i drop the car off at an Alamo somewhere near Hollywood or are there extra charges? With TravelJigsaw there were no options for pick up/drop off listed other than airports.

My voucher says I have Collision damage waiver and theft protection with Zero excess,how much am i likely to pay for insurance with Alamo for incidental damage such as windscreen damage? is this even necessary,my travel insurance gives me $6000 hire car excess protection.

Any advise appreciated as I have only ever rented direct before and with Hertz

Cheers

Den

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Hollywood
Hollywood
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Los Angeles, CA
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1. Re: Alamo car rental through Traveljigsaw advise

Don't buy the gas from Alamo even if it's cheaper than the price at neighborhood petrol stations. If you do, you'll have to bring the car back EMPTY -- an impossibility!

You can't drop the car in Hollywood -- only at the airport.

You don't need any additional insurance coverage or any other fee they might try to sell you.

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Hollywood
Hollywood
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Los Angeles, CA
Vancouver...
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2. Re: Alamo car rental through Traveljigsaw advise

It seems rather silly to ask you questions on this forum? Why not ask them of Alamo and/or Traveljigsaw? After all, they are the ones you are doing business with. Good Luck. Chuck...

Perth, Australia
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3. Re: Alamo car rental through Traveljigsaw advise

want to read traveljigsaws policy? if so go ahead and explain it to me,Want to call them like I have?should get the same answers as i did "Shouldnt be a problem,cant see any problems"

I need first hand experience from travelers not oh hum answers from call centre staff . and the reason for my post.

Den

Perth, Australia
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4. Re: Alamo car rental through Traveljigsaw advise

One of Traveljigsaws policies are that you must buy the fuel first,its new to me but no biggie,just wasnt sure of rental car charges on fuel in CA.

Thanks.

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5. Re: Alamo car rental through Traveljigsaw advise

Den: If I couldn't understand the written policy of a business I was about to do business with, then I would not do business with that business. I would go to a business with a simpler written policy that I could understand. Good Luck. Chuck...

Perth, Australia
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6. Re: Alamo car rental through Traveljigsaw advise

We are all ruled by the dollar/pound factor in the end regardless of what is understood or not in a policy agreement :0

Perth, Australia
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7. Re: Alamo car rental through Traveljigsaw advise

Here you go! seems to contradict itself,it says i have collision damage and theft protection with Zero excess but an excess may be charged which you will be advised of on pick up?

Your Rental Includes

* Unlimited Kilometres

* Insurance ( - Collision Damage Waiver - Theft Protection - 3rd Party Liability - Supplementary Liability Insurance - Uninsured Motorist Protection )

* Local Taxes

* Airport Surcharge

* Premium location fee

* Homeland Security Fee

Other Fees Payable Locally

* FUEL – YOU WILL BE REQUIRED TO PAY FOR A TANK OF FUEL WHEN COLLECTING THE VEHICLE LOCALLY (Please see separate section on supplier's fuel policy)

* Out of Hours Fees

* One Way Fees (where applicable)

* Additional extras requested at time of booking or purchased locally (for example child seats)

* Deliveries & Collections

* Fines, Toll Fees & Parking Charges

* Supplementary Insurance to cover injuries to drivers &/or passengers

Please note that charges made at the location for these & other items will be subject to any applicable sales taxes & location taxes / fees. Prices for local extras are controlled by the local rental company & may be subject to change.

Driver Age & Requirements

The minimum driver age required is 21 .

Young drivers aged between 21 and 24 Inclusive pay $25+Tax per day

All drivers must hold a full and valid Driving licence issued outside USA, & Canada . Unfortunately it is not possible to rent this vehicle on this package with a licence issued in the USA, & Canada.

Fuel Policy

Fuel should be paid for on arrival and it is not necessary to refill the tank before returning.

Refunds are not given for unused fuel.

Insurance & Waivers Information

When you hire a car through Traveljigsaw, you car rental agreement will normally include collision damage waiver & theft waiver. Collision Damage Waiver will waive your liability to pay for any damage caused to the vehicle during the period of hire. Theft Waiver provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value and any loss that our car rental partner may incur. Both are subject to certain exclusions. Your liability is waived subject to you paying a charge, referred to as an "excess" which limits your liability to the cost of the excess only. In some instances, an excess will not apply and you will be advised of this at the time of making your booking.

Your rental includes Collision Damage Waiver and Theft Protection with zero excess.

You will be required to leave a deposit when collecting the vehicle

This deposit usually takes the form of a credit card, although cash is an option at some locations so please contact a member of our team if you require this facility as this must be confirmed prior to collecting the vehicle. If the vehicle is damaged during the rental, you will be charged up to a maximum of the excess amount. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost Please note in common with most car rental policies there are exceptions to cover which may include windscreens, tires, the underside or interior of the vehicle, towing charges & replacement keys. Please check your agreement fully at the time of renting for exact exclusions. If you have any questions or concerns please do not hesitate to contact our team Please note a number of options may be available to buy locally which reduce your risk or can provide further cover to you & your belongings

TravelJigsaw Excess Refund Product

TravelJigsaw offers a damage excess waiver product which, if purchased prior to collection of the vehicle, offers reimbursement for the damage excess portion of any charges paid to the supplier as a result of a claim on the Collision Damage Waiver whilst renting your vehicle. If you, the renter, purchase our damage excess waiver product you will still be charged any excess but can reclaim this from TravelJigsaw. The TravelJigsaw Damage Excess Refund Product will not cover charges for situations which invalidate the CDW cover with the supplier, such as negligence or breaking the terms of the rental agreement, or for charges that are not covered by the Suppliers CDW, common examples include damage to windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time.To make a claim on your return please contact tjc@carhire3000.com. For the Full Terms and Conditions relating to our Damage Excess Refund product please see www.carhire3000.com/TermsAndConditions.do

International Travel

Should your travel plans include driving outside the country of rental, crossing borders and travelling to different islands within the same country, please advise our team at least 7 days prior to collecting the vehicle, as restrictions may apply for certain countries & we may need to advise the rental company. In some cases it may be necessary to purchase additional cover locally & our team will advise if this applies for your requirements.Please note, it is not possible to do international one way rentals starting from the UK.

Special Equipment and Local Requests

Please note special equipment such as child seats, snow chains etc are all on request and subject to availability. They will be charged for locally and may be subject to airport service fees and local taxes as applicable. Requests for extras will be passed on to the supplier in advance of your arrival but unfortunately we cannot guarantee the availability of any extras.

Emergency Contact Number

Should you be experiencing any difficulties with your rental, please do not hesitate to contact us on our emergency freephone number 00800 4473 3000. This number is fully serviced during our regular office hours (shown on this voucher). Outside these hours, please leave a message & a member of our team will contact you as soon as possible.

Carhire3000 General Terms

CANCELLATIONS

RESERVATIONS FULLY PAID FOR AT THE TIME OF BOOKING: Can be cancelled online free of charge up to 48 hours before the start of the rental. Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to a 3 day rental. There will be no refund or additional charge for reservations less than 3 days in duration.Where the vehicle cannot be picked up due to insufficient documentation or failure to provide a valid credit card this will be treated as a cancellation made within 48 hours provided we are advised at the pick-up time.

DEPOSIT RESERVATIONS:Cancellations made more than 48 hours before the start of the rental will be charged a fee equal to the deposit amount.Reservations cancelled within 48 hours of the start of the rental will be charged a fee equal to a 3 day rental or the deposit amount whichever is the greater. There will be no refund or additional charge for reservations less than 3 days in duration. Where the vehicle cannot be picked up due to insufficient documentation or failure to provide a valid credit card and we are advised of this at the time of pick-up - this will be treated as a cancellation made within 48 hours.

AMENDMENTS

Reservations can be amended online free of charge before the start of the rental. Where these changes affect the rental price such as duration, car rental location or car type the difference will be calculated from the current published price of the new rental. Traveljigsaw cannot refund any unused days or part days if the vehicle is returned early on any rental

NO SHOWS

A 100% cancellation fee will be charged where we are not notified of cancellation prior to the start of the rental.

When collecting the vehicle from our local supplier the principal driver & any additional drivers will need to provide a full driving licence in their name. For drivers with the new style licence, both the paper & photo parts will be required. If any driver has held their license for less than two years or has any serious endorsements, please advise our team as there may be restrictions on renting. Please note an International Driving License/Permit does not replace the requirement for a regular driving license. If using an international license/permit, a full driving license in the principal driver's name will still be mandatory in order to rent the vehicle. Please note that our local supplier will normally require a security deposit at the start of the rental to cover the insurance excess & fuel, this will normally take the form of an amount being blocked on the credit card of the principal driver. The security deposit is usually returned at the end of the rental provided the car is returned in the same condition as rented. CASH & DEBIT CARD DEPOSITS ARE RARELY ACCEPTED, so please be sure to advise our team prior to booking should you, the renter, require this facility. On collecting the vehicle, please be sure to inspect for any damage & report any problems to the local supplier before departing the location with the vehicle. We also recommend checking the vehicle with our local supplier when returning the vehicle to ensure any damage is agreed

All rentals are charged on a 24 hour basis. A full day is charged for any portion of a 24 hour period used. You, the renter, are responsible for all tolls, congestion charges, parking & traffic fines. Please note if you, the renter, are collecting from an airport you should advise Traveljigsaw of your arrival flight number at least 3 days prior to renting. Traveljigsaw will not be held responsible for cars not provided or available due to late arrival of flights if this has not been provided.

If for any reason you are dissatisfied with any aspects of your rental, you must report your concerns at the time locally to the supplier. If these are not resolved to your satisfaction you can contact our customer service team through our online form in the contact us area on our website: http://www.carhire3000.com/ContactUs.do. We will endeavour to answer all customer service queries within 28 days of receiving them.Our full terms and conditions can be viewed at www.carhire3000.com/TermsAndConditions.do and that by proceeding to book with TravelJigsaw you are confirming your acceptance of them.

Our offices are open for Western Australia, daily from 2 pm until midnight, and for Eastern Australia, daily from 4 pm until midnight, please contact us on 1800 017 503 or reservations@traveljigsaw.com.au with any queries or questions.

Our offices are open for Western Australia, daily from 2 pm until midnight, and for Eastern Australia, daily from 4 pm until midnight, please contact us on 1800 017 503 or reservations@traveljigsaw.com.au with any queries or questions.

Important Information

Remembering as well that this hire contract cost less than $250us for 8 days which is pretty cheap in my book so dont mind paying for fuel up front and a bit of extra insurance if needed.

Den

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United States
United States
North America
Iowa
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8. Re: Alamo car rental through Traveljigsaw advise

<<<<<We are all ruled by the dollar/pound factor in the end regardless of what is understood or not in a policy agreement :0

That statement is sooo wrong!!

The forums here at TA are full of complaints from people who bought the cheapest option and then come here to complain about the Terms and Conditions, or 'policy agreement'. If you constantly choose the cheapest website to book travel you will be sorry in the end. Many travel websites are not to be trusted. Usually these are the cheapest with confusing T&Cs like the ones you posted above.

Edited: 20 May 2012, 14:09
Milwaukee
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9. Re: Alamo car rental through Traveljigsaw advise

Hey dentray,

Nice to ask a simple question then get beat up for it, huh?

I have read many times on Trip Advisor that non US citizens are often required to pay for a tank of gas upfront with their rentals. I don't know why, but I've read it often enough on here to believe that provision is included in many rental agreements..

Gas will probably be around $4.00 per gallon. If I read your post correctly you are picking up your car in Nevada, correct? At any rate your gas charge will be based on the price of gas at the location you pick up your car If you google gas prices you will find web sites that list the current price in any city. Alamo should charge close to the going rate for the pre pay option. Just to clarify for those who do not elect pre pay and don't fill the tank before returning the car, all rental car companies will gouge you on the price, but I've found the rates for pre pay are pretty close to the local market rates.

Maybe this goes without saying, but when you pre pay a tank of gas you want to return the car as close to empty as possible. You don't bring it back full.

As for the insurance terms. If you have any questions I think it is best to contact Alamo with them. It sounds to me like you are covered, especially if your back up covers you world wide.

I like dealing with Alamo. I rent from them often. I'm not sure if this works for non US citizens, but if you go to Alamo's website you may be able to enter your personal info, drivers license,credit card, etc. and this will save you time at the counter.

Alamo also has a self service kiosk where you can avoid the lines and check yourself in, but again that may not be available for you, idk.

Edited: 20 May 2012, 14:30
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SoCal
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10. Re: Alamo car rental through Traveljigsaw advise

Gas near LAX is in the $4.25 to $4.50 per gallon range so they will likely charge you something in that range. You will probably be buying 10 to 15 gallons of gas depending on the car type you rent.

If there were no drop off options other than LAX I don't see how you would be able to return it elsewhere. It is pretty common in the US for 1 way rentals to only be airport to airport. Of course you can ask in Nevada when you pick up the car.

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