Do not use this service. I had a Noon pick up time that was confirmed twice. Once the day before they called since their system deleted my credit card expiration number. I was told that they would call in the evening to confirm an exact time. That call never came so I called at 7am in the morning. I was told that Noon was my time. At 12:15 I called them back since my shuttle had not come yet and was told there were delays at the Airport (not so sure about this since it was a clear sunny day) and for sure, I guarantee you the driver will be there at 12:50. That is almost an hour late...I was annoyed but willing to wait. At 12:53 still no shuttle. After 5 minutes the office gets a hold of the driver and he says 25 more minutes...at this point I would have missed my plane if I did not make other arrangements. My sick Grandfather 85 yrs old had to drive me down to Oakland from Santa Rosa. The girl in the office had not alternative options for me. Shame on you Marin Door to Door you need to get your act together. I expect a big apology this is no way to run a business! FYI there are tons of bad reviews on Yelp too. I read them but still tried to give them the benefit of the doubt...there is a reason for the reviews...they are the truth. Marin Door to Door does NOT deliver.