I would like to share my very bad experience with Great American Balloon Company.
I bought the tickets for ride as my wife’s birthday present. We arrived at Temecula 1 hour prior to the scheduled ride and started to search for the launch location. It was impossibly difficult: before sunset, in full darkness, to find the place. We were cruising for 40 minutes and finally just stopped near some place to ask for directions and there it was: “The place!” We were 10 min. late (my wife got car-seek), but instead of being greeted, the company representative (later we realized it was the owner) started to yell and scream. We refused to fly and ask for refund. We’ve never got our money back.
One more thing: before the flight we’ve been asked to sign waiver that contained words:”I hereby irrevocably release Great American Balloon Company, his agents, successors, assigns, affiliates, directors, employees, shareholders from all rights, claims, demands or actions, which I … may have in connection with flight …even if any injury or death caused me or my property is due to negligence … or dangerous condition of any property upon which hot air ballooning will take place.” Is that supposed to make you fill “safe” flying with the company that refuses to be responsible for your safety?!
Bottom line: the company has very rude and unprofessional personnel and forces you to give them carte blanche on whatever happened. If you still want to have a ride, there are many other companies in the area, who treat their customers respectfully.