At our hotel, we saw a flyer for Colorado Backcountry Rentals for Snowmobiles. It was a nice flyer, with full price listings, disclaimers, pictures, glossy and very professional. We called, and to our surprise, a snowmobile reservation was available despite it being Spring Break for one mobile with two riders. Since it was within 72 hours, it was 100% non refundable. We showed up, very excited on the day of our ride. The owner thought we would have more fun on two mobiles instead of one, so we signed up for two. We paid our money, and he made a scan of our credit cards (an open register slip) in case anything was damaged on the vehicle upon its return, which we were asked to sign. He said we would get these slips back as soon as we returned the vehicles in good condition. After going through the introductions to the machine, etc., as we were about to head out with the owner to the top of the mountain, we received a phone call of a family emergency at home. Explaining this to the owner, he informed us that we could not get any money back for the second snowmobile, even though we had not reserved it in advance, and that we could not get a gift certificate or anything of the like. In addition to this--the most disturbing--he rushed us out of his shop, very annoyed acting, and said that people lie to him "all the time" (as if we would lie about a family emergency), and when we asked for our credit card scans, he said 'absolutely not, I'll mail them to you once you get home' and shut the door in our faces. We immediately went to the police since he refused to give us our open-ended credit card slips back as promised. An officer promptly called the owner. He explained to the owner that he could not charge anything else on the cards or it was a criminal offense and asked the owner to give us back the slips. The owner then told the police officer that he does not have to give us our credit card slips back at all. The police officer was baffled as to why he would want to keep them. The owner then requested to talk to me, saying he would give us our money back for the second snowmobile, but not our credit card scans. We insisted on getting the credit card scans, in the presence of the officer, and the owner said he is "compromising" by giving us money back instead of the scans. We said we would rather have the scans back than the money, he said we could only have one. So, the police officer went to him to get the credit card scans instead of our refund. This company dealt with us horribly, and looking back across all the stories the owner told us during the intro about people having to pay for a whole new snowmobile over a little bit of damage, the comment about everyone "lying and backing out", and the fact that they charge you $75 an hour for them to come get you if the snowmobile breaks down, whether its their fault or not, the fact that there are no refunds if the machine breaks down due to no fault of the rider, etc., makes this seem very much like a scam to me to get tourist's hard earned money. My advice is to never rent from Colorado Backcountry Rentals in Frisco, Colorado.