Three of us recently spent two days fishing in Key West with an outfit called "Coolcast." We all agreed it was the worst guided trip we ever had. Please understand that all three of us live in Florida, are experienced in-shore and off-shore fishermen and have been on dozens of charters in the US and all over North and South America.
We were promised 1 and 3/4 days of fishing and the Captains Damon or Chris would be the only ones taking us out. Several days before they bragged about catching lots of dolphin, permit, snapper, etc. After arriving in Key West, my friend, who booked the trip, got a voicemail message at 5:30 the night before, stating that neither Chris or Damon could charter us because they had an important meeting with their lawyers and BP the next day about damages to their business from the oil spill. (Note, at this time there was NO BP oil in or near Key West up to 70 miles out. )
We called Damon back after dinner and told him this was not acceptable. He would not budge but agreed via a text message to defer their "fuel surcharge." We were also told we would have to buy our own crabs at $2 each if we wanted to fish for permit. The charter provided no food or water either. Charge for full day was $900 BTW.
We were promised an experienced Captain named Dan who turned into Bill instead the next morning at the dock. After paying our two day fee, including the fuel surcharge which Damon reneged on, we finally left. Despite good weather, we only caught six Yellow-tail snapper, a couple of Bonita and one large Permit. Every stop was the same story from Bill, "this guy's on my spot, it's a full moon, etc."
The next day with Damon was worse. We told him we wanted to go "off-shore" for dolphin. After trolling 3 hours with the same soggy ballyhoo rigs-zippo. We asked to go inshore and fish a reef or wreck for mutton snapper. We were then giving butterfly jigs in 200 feet of water-result-one bonita and one king, which the Captain reluctantly brought in. The whole time he was on his cell phone talking to other customers. We were given the same excuse about the full moon and how snapper fishing was better at night. Never mind that Damon new this when we booked the trip but didn't advise us of that.
At end of the trip, we grabbed or food and water and discovered a banana left in the cooler, presumably by the captain! Any fisherman knows this is bad luck. We were left to assume that this was his way of giving us a silent middle finger for being too demanding.
These guys are all flash and no substance. Stay clear.