So....I had a minor issue with my room in Key West the first night at the Duval Inn on Angela Street. It wasn't a big deal, but the staff was incredible. I booked one of the cheaper, small rooms at this guest house style place and when I politely brought up the problem, they upgraded me to a super luxurious room with a four poster bed. I Figured I got a sweet deal for a minor inconvenience and was thrilled to accept. Then I get home...and today, I got an email from the place apologizing profusely for my trouble and refunding the cost of my last nights stay. I'd say that's a pretty good reason to be a repeat customer for future visits.