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greatoceancondos.com

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Ohio
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2,964 posts
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greatoceancondos.com

Has anyone used greatoceancondos.com to rent a condo in New Smyrna Beach. My husband & I have rented a condo from greatoceancondos.com for a 2 week stay for Daytona Bike Week. The final payment is due in a few weeks. We've never booked thru this company...am nervous.

Metro Detroit
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3 reviews
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11. Re: greatoceancondos.com

I'm using them right now on New Smyrna Beach, and all I can say is I'm not impressed wih their service. A couple issues have arisen, and when I called, the "agent" was not kind nor concerned with our well being. Definitely lacking customer service skills. Also, read the fine print on their contracts before booking. The condo was rather dirty upon arrival with an obviously sub par cleaning job.....but a great view that cant be denied, and we have had a great time. I like the complex itself...but the rental agency, I could easily pass on simply because of how they acted on the phone. Customer service is everything to me, especially when choosing who to give my business to. A simple "how is everything", or "is there anything I can do for you" is all it takes. Even a "please let me know if you need anything". None of that. It makes all the difference.

Altamonte Springs...
7 posts
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12. Re: greatoceancondos.com

Hi Donna,

We tried so hard to accommodate your Sunday to Sunday request. I had several calls in to owners asking if they would be willing to break up their week for you, thus the delay in getting back to you. In the off-season this is never a problem, but in the peak season owners are not willing to sacrifice a weeks rental income to extend the stay to Sunday. So sorry we couldn't help this time. Hope you and your husband are well. All the best, Jennifer

Altamonte Springs...
7 posts
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13. Re: greatoceancondos.com

Hello Kaycee,

Thank you for your comments. I am very sorry for the service you received as this is completely unacceptable to us. Our office is the only office in NSB open literally 24/7 and we pride ourselves on taking care of our customers. Please give me a call personally at 407-965-2698 so that I can make this right for you. All the best, Jennifer

14. Re: greatoceancondos.com

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15. Re: greatoceancondos.com

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16. Re: greatoceancondos.com

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Cumberland...
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29 posts
197 reviews
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17. Re: greatoceancondos.com

We are using them right now in NSB - I agree the condo is very nice but the cleaning is also sub par. The cleaning gal was suppose to meet us here when we arrived. She was late because she said she had an emergency. I thought that meant an EMERGENCY. No that meant she had an emergency CLEAN - whatever! Not sure why she needed to meet us other than to throw our keys at us because when I asked about showing us how things worked etc she said she didn't know.

In every condo we've ever stayed at (and we have been traveling for 40 years) there is always a folder or binder that shows you everything you need to know - internet access, where to put your garbage, where to park, etc etc. Not a single thing in this unit - we have been on our own to fumble through.

When I called GOC to inquire as to the instructions they said they'd never been asked for such a thing (yeah right) but they'd check on the internet key with the owner. Luckily my husband is fairly tech savy so he figured out how to connect to the internet himself. I have to be fair and say they have been prompt about returning calls, but would we use them again? Probably not......

18. Re: greatoceancondos.com

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Removed on: 05 October 2014, 17:14
Edited: 05 October 2014, 17:14
Altamonte Springs...
7 posts
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19. Re: greatoceancondos.com

Hello, I sincerely apologize for your experience with the cleaner as this is not at all how we would expect your vacation to start. You are the very first guests in the unit you are in so your feedback is very helpful to us moving forward and we greatly appreciate that.

Cumberland...
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29 posts
197 reviews
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20. Re: greatoceancondos.com

After we finally figured things out we have really enjoyed our stay here so far. This condo unit is beautiful and we've had plenty of company so the extra space has been wonderful. And we love the area! So even though things started rocky we are happy.

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