Hi - Wondered if anyone else has had this situation occur to them regarding on-line check-in and a service which I'm not sure even exists.
We flew Gatwick to Orlando on 17th Oct. We had reserved 7 seats in Row 59. On-line check-in commnced the day before at 11.15 am. So there I am waiting for check-in to open, it opens, I tap in all the details of the 7 travellers and then the websites refuses to let me proceed any further an chucks me out. So it 11.25 am and I go back on-line to check in. It refuses to let me do anything. So immediately I phone up the Call Centre and I'm told by the Indian Call Centre that there is a limited quota on the number of travellers who can log in on-line (Shock 1) but not to 'worry' as I can check-in at the airport instead! Hang on one of the reasons we booked with Virgin was because of the on-line facillity and I don't rember reading/hearing that it was a limited service.
When I asked how after 10 minutes the quota could already be used he just repeated that the quota had already been used up !!!!!!!! When I achallelnged him as to why they advertise an on-line service that didn't exist he said they had quotas because we had to consider those who didn't have a computer (Shock 2), especially with the issues we've had with Virgin/Virgin Atlantic when they won't send out paper copies of anything.
We live around three hours from Gatwick so had to leave even earlier in the morning than we had planned to.
I was just wondering if anyone else had come across this situation?????