Hi, wonder if anyone can help. I booked 5 nights at Raddisson Resort Parkway for 4 people (Standard room, 2 doubles). Raddisson offer a best rate guarantee, if you find the same room for the same nights bookable online, they will match the new price plus give you 25% discount. I later found a cheaper price on another website and filed my claim to Raddisson.
This is where the trouble started, firstly they said they rejected my claim because the website said 'unavailable for requested dates' - I rechecked and they were available, so I printed off all the details and faxed it to them. The next email from them stated that they were rejecting my claim because it wasn't viewable and bookable online - I rechecked and it was - so I emailed and told Raddisson that. Their third rejection said that the room type was not the same as the other company could 'not guarantee two double beds' and they could - my theory is that the company knew I was booking the room for four people, the print out I got stated four people, therefore, they would have to accommodate four people, ie two double beds. Just wondered what anyone else thought, or if anyone else has had any luck with 'best rate guarantees'. Should I forget it or is that what they expect me to do - do they always make it so difficult!
Sorry for being so long-winded but they are making me angry!
Their head office is in Omaha, anyone know the time difference to UK?