I booked a villa, flights and car hire back in March by these people and have been given nothing but the run around since. Up until today i did not know where i was staying, even though i offered to pay more, which is i think is a scam to get more money out of you. We have just found out that the Virgin flights i asked for were never booked and we now have Thomas Cook flights with no in flight entertainment for a 9/10 hour flight and i am taking a disabled child. When i asked F2F to rectify the problem, all i got was abuse and screaming done the phone from a male member of staff. Another member of staff sent me pictures of the Villa, which is supposed to be 5 star, it looks like a standard villa, which i have also commented to them about.This villa is supposed to be in the Disney Area, it is miles and miles away not what we booked at all. Our holiday is in 2 weeks and i am dreading it, it looks like it will amount to a holiday from hell.