I wanted to let you know how much of a joke your company is. I booked a car on your website a few months ago I think back in October for a car for January 4th Thur the 13th. When I booked my car through your website it said your company was at MCO airport. After a long flight my wife and I just wanted to get our car and start our vacation but NO we couldn't do that at all. We had walked through the whole airport car rental desks with all of our bags plus a have a very bad back and we kept on walking where all of the company's are and still couldn't find your company. There was a few signs with your company name on it but it didn't tell us where to go at all. So I went up to the Hertz desk because I knew that your company was bought out by Hertz. So the guy tells me that your company has moved out of the airport and that I had to take a shuttle bus to where ever the world you have moved to. O by the way YOU COULD HAVE CALLED ME OR EMAILED ME TO TELL ME THAT YOU MOVED OFF THE AIRPORT PROPERTY BECAUSE THEN I WOULD HAVE CANCELED THE CAR. But wait there is more So the guy at Hertz tells us what bus number we had to wait at for this shuttle. So my wife and I go outside waiting for this shuttle at the number he told us it was the wrong number. Your COMPANY DIDN'T EVEN HAVE A BUS NUMBER. So the bus pulls up and the guy walks out of the shuttle for 10 seconds and gets back in the shuttle and starts to drive off and I am yelling HEY HEY AND WAVING MY HANDS IN THE AIR SO HE STOPS. We weren,'t the only ones either. So this still is not the best part of this cluster you know what of a story. We get to your car company rental place and get off the shuttle bus and the check in line is pretty much coming out of the door. I had to stand in this long line for at least an hour and 30 mins. This is not including the almost 30 mins it took for the guy to check me in and ask me all his stupid questions that I really couldn't understand in the first place because he didn't speak very well English to begin with. SO NEEDLESS TO SAY THAT YOUR COMPANY SCREWED UP OUR FIRST DAY OF OUR VACATION. SO WITH THAT BEING SAID I WILL NEVER RENT FROM YOUR COMPANY EVER AGAIN AND I AM ALSO GOING TO LET EVERYONE I KNOW NOT TO RENT FROM YOUR COMPANY EVERY AGAIN.