We have booked a 14 day holiday with Virgin Holidays staying at OKW with the Disney dining plan.
I requested by e-mail the Disney 12 digit confirmation number from Virgin last week. This is their reply
The 12-digit Disney confirmation code would be released 180 days prior to the departure date of your holiday. I request you to kindly get back to us around the 1st of May and we'd be able to assist you with the confirmation number.
I then e-mailed them 2nd May, now less than 180 days, this is their reply
I can surely provide you with the Disney confirmation number for your booking, but unfortunately, it still hasn't been released by Disney. I request you to get back to us in 7 days and we'd be able to help you better.
Has anybody else come across this problem?