During my last trip to Orlando, I had reserved a car thru CarRentals.com which directed me to ValueCar Rentals. Worst experience ever. I felt like was being robbed!!!
An additional liability insurance for drivers outside Florida that I had never paid with Car Rentals.com was IMPOSED on me. I have been driving rentals in Florida since 1975 and never had to pay this extra charge. That extravagant charge was never listed in either my estimate or reservation confirmation ($182.00).
The car reserved was not ready so I was "upgraded" to a supposedly full size car but got a Honda Accord?? The car was so damaged all around and it took a long time to mark all the damage on the sheet, including decorating strips flapping in the wind. When I indicated to the young gentleman that it was not a new car, he indicated that it was a 2007 (like it was absolutely nothing new and happened every day!!) and the car had 78,000 miles.
I landed in Orlando the night before my rental and stayed at a hotel. As it said "airport pick up", I made my way to the airport from my hotel. I had to call the company on the airport phone so they could send a shuttle which brought me back, almost an hour later, one block from my hotel. It was never indicated that this company operated out of Holiday Inn next door. The car was in VERY poor mechanical order: bad brakes that pulsated when applying the brakes, needed steering repair/wheel alignment as it was wandering on the road, slow and on some occasions very slow to start, and on occasions I had to help the driver window go up as the motor of the power window was really struggling.
I will never rent from this company again and hope no other driver has to go though this experience or treatment. I am not 25-30 years old but 62 and the attitude from the male clerk behind the counter almost had me turn around to go somewhere else (the other solution that had popped in my mind) but as my wife was waiting for me at the hotel so we could start our trip to the Florida coast so I had to rent that car... What a mistake and I would never deal with them even if the car rental was FREE!!!