Have just returned from 10 days in Orlando, 3 at the Pop Century and 7 at Hyatt Regency on I Drive. Checked into Pop Century on 18th May and woke on the 19th to an infestation of bed bugs.There were some still crawling around under the pillow and we managed to trap a couple by putting a paper cup on top of them. Pest control took some time to arrive and immediately confirmed a positive outbreak. What a great start to our holiday.
All our belongings had to be sent off for treatment and we were left with the clothes we put on that
morning. We were each given $100 to buy new clothes for that day so the ones we were wearing could also be treated. They waived the charge for that night and moved us to another room. To be honest, we were not too keen on returning but had no option until our belongings were returned. The other room was free of bugs, we checked really thoroughly and it seemed ok.
By the next day my daughter was covered in bites which she had a really bad reaction to and we spent most of our time in first-aid getting gel and anti-histamine to relieve the swelling. As a result of this our Disney Days were spoiled really and I asked for a refund for our whole 3 days.
After much debate they reluctantly gave me the money back.
The hotel were not that bothered and it seemed that as long as they move you to another room, you really had nothing to complain about, I didn't see it this way and will never return to the Pop.
I know they can appear in any hotel so check very carefully, we thought we had the first night, but obviously not.
It was a relief to leave and check-in the the Hyatt Regency which I will report on later