An old fashioned bait and switch. STAY AWAY.
This Dollar Rent a Car is a franchise and not a corporate store. I mad reservations for a mis size car, arrived on time to pick the car up only to be told I had two choices: take a sub compact car that wouldn't accommodate our luggage saving $30 off the 8 day rental or take a mini van at the cost of $10 more per day costing about $100 more plus extra gas. It was late,we were 2 hours away from our hotel and the other car rental places were booked. We took the van, and I called Dollar customer service the next morning to complain about the failure to honor my reservations. The customer service rep wanted to call Panama City. I asked to speak to a manager. She put me on hold for about 5 minutes, the phone began ringing, and then disconnected. I emailed Dollar customer service. They did respond saying it would be 20 to 30 days to respond. Awful Pathetic and just plain dishonest. I'm done with Dollar. You should be too.