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An off night?: Heirloom disappoints

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Kentucky
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2,840 posts
150 reviews
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An off night?: Heirloom disappoints

After enjoying quite a few wonderful lunches and dinners at Heirloom in Midway----I hit a bump in the road one night last week.

Right from the beginning, something was 'off' about it.

The server brought a bowl of cold bread with a frozen solid cube of butter to the table......with an iced tea that was so dark and cloudy it was undrinkable.

This was followed by the prosciutto-wrapped mozarella appetizer that was cold in the center. The dining room was not busy---why would they be rushing cold food out of the kitchen like that?

The pork tenderloin entree was very good. The Valrhona chocolate cake was good---but looked different somehow.

I commented on the cold appetizer and it was removed from my bill with an apology.

So what's going on there? Did someone in the kitchen take the night off---or have things changed at Heirloom?

Richmond, Virginia
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346 posts
10 reviews
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1. Re: An off night?: Heirloom disappoints

That is a shame. I have yet to make it there, but hopefully I will fare better when I do.

Santa Rosa Beach...
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for Anguilla
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30 reviews
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2. Re: An off night?: Heirloom disappoints

Not sure how to answer your question, but we went again for lunch last month and the service was definitely a notch down from normal. They were filled to the max (no room at the bar either). A couple walked in and stood in the doorway for a few minutes before flagging down a waiter. When told there was no room, they asked to be placed on a waiting list. The server/waiter responded that they don't have a waiting list and kept walking. The couple just sort of stood there for a second, not really knowing what to say/do and then just walked out. It was very odd, as it seemed they were turning away business.

Service was slow, the table behind us had to ask about their food three separate times before it finally came (with apologies) from the kitchen. They were already seated and nibbling on something when we arrived, and we were finished eating our lunch before they finally got theirs. Of course refills and "how is your food?" were absent, but I did hear a server tell a table that they were a bit overwhelmed with the crowd, as they are not normally this busy on Saturdays for lunch; he mentioned the Black Tulip was closed (that day) which increased traffic at Heirlom.

I didn't notice any difference with the food. However, had that visit been my first, I do not know that I would be a fan. It was extremely chaotic and slow.

Please post if you have another visit or find out about any changes!

Kentucky
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2,840 posts
150 reviews
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3. Re: An off night?: Heirloom disappoints

My enthusiasm for Heirloom has waned a bit. I don't expect to be back in there until after the first of the year......

Kentucky
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2,840 posts
150 reviews
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4. Re: An off night?: Heirloom disappoints

I had lunch at Heirloom last weekend---my first visit since the disappointing experience of last October.

Happy to report that everything was great. I enjoyed my lunch.

Their sidewalk sign said they had been selected as the best new restaurant in Ky by the Lane Report...

5. Re: An off night?: Heirloom disappoints

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