Hi All! I have been a member and reading these reviews for some time now. I am amazed on how some people love the place and other hate it. I will say that I have been comped for the past 10 years so I will admit to be a little bias.
I do understand some of the complaints about smoke but I am a smoker. I do understand about having to paid $150 to $250 a weekend night for a room which is a little bigger than a normal Holiday Inn.
I do not understand the issues with the staff. I have found the IP staff very conscienous and cooperative. I have found their customer service to be the best on the Gulf Coast.
The Spa is A-1 as is their pool. I have found the food to be very good at most times and the upper end "32" is excellent.
Bottomline, the IP is that the kind of hotel to go if you are going to use the casino. Sometimes I think the IP is being confused with the Imperial Palace in Vegas which is now a Harrah's property and I have heard is a dump.