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Casa Colorida in TRONCONES Don't Stay there

san francisco, Ca
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Casa Colorida in TRONCONES Don't Stay there

I posted this message because I was treated so shabbily by the owner and lied to and I had to let the public know what they could look forward to.Our belongings were moved without permission and we were asked to leave when we complained. It is a matter of principal that I let others know of the owner's unfair behavior.She is only interested in getting her money . She insults her renters when they have a problem and tells them to leave.

Colorado
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1. Re: Casa Colorida in TRONCONES Don't Stay there

The guests booked accommodations for the week of April 12-19. They canceled the trip and decided to arrive March 29, which was more than two weeks early. As a courtesy, I accommodated them in our air conditioned Palapa Suite Marcos for their seven day stay. The origional rental agreement,states that there are no refunds for canceled reservations 60 days prior to arrival. Their reaccommodation was a courtesty. The three page rental agreement has been the standard rental agreement for the Colorida property during the last 12 years. She signed the agreement in four places agreeing to the terms and conditions of the Colorida property.

Upon arrival, the guests placed their luggage in the wrong home. They had moved into a home that had already to been rented to a family of five. Our staff corrected the guests mistake by moving their luggage into the Suite Marcos. (next door) No matter how many times that I explained to them that the home was already rented, they could not accept it. The Suite that I had available, because they changed their vacationing dates, was the Palapa Suite Marcos.

Within the hour, the guests began to scream, , verbally assault our staff, assaulted me by phone, spread ugly behavior to our guests, and ultimately force the family of five to move. I moved the family of five to another accommodation and bought them dinner.

Our website is www.casacolorida.com All accommodations on our properties are phtographed and described in detail. We also provide guests with a 14 page guide of property and area information. The Casa Colorida location and unit desciptions are all documented. All guests know exactly of what our property consists, and the locations of unit.

Under no circumstances will I tolerate verbal abuse to my staff, my guests, and to myself. Casa Colorida is an upscale Troncones beachfront compound. We have had a steller reputation for the past 12 years.

2. Re: Casa Colorida in TRONCONES Don't Stay there

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Removed on: 19 April 2008, 01:38
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