I reserved a tour with Huacachina.com company for Ballesta Islas and Nazca lines overflight for this May. They were supposed to pick us up in Paracas bus stations and do the Ballesta Islas tour and then deliver us back to the bus station, meet us in Nazca and provide overflight of Nazca lines.
I had emailed them extensively, even paid a deposit. Reconfirmed everything a week before we left on our trip.
In communication everything seemed great, they answered all the questions..... however when we arrived in paracas.... nobody showed up to pick us up. and we were on a very tight schedule, as not to miss the bus to Nazca the same day.
It turns out, Huacahina.com Tours doesnt have any office in paracas, they have no phone number on their website to call in a case of an emergency, nobody really knows who they are.
There is another company in Paracas, called Huacachina Tours (huacachinatours.com) , they said this is not the first time the other company´s clients are left in paracas, without being picked up. and everybody blames this local company, but they are not related to this internet company. Just the names are similar.
eventually we did get on Ballesta tour by another company. Of course nobody showed up in Nazca to take us for a flight neither.... we were unable to arrange it ourselves that day (we arrived after 2 pm in Nazca). Totally bad experience!!!
I emailed Huacachina.com people, how upset I am and how they had ruined our trip to Paracas and Nazca. In response, they blamed some other company with whom they work in paracas, but did not name the company when I specifically asked. At least they did return the deposit. Of course, the return of the money doesnt constitute never seeing Nazca lines and all the anxiety and desperation while waiting in Paracas...
Beware, dont book any tours with this company : Huacahina.com!!!