I have booked a room at TI for January, but I have noticed a lot of negative comments from people on this forum about the overall customer service there at TI. From rude comments from Bellmen to being ignored in bar and lounges. I got a very good offer for the Broadway Deluxe at NY NY and was wondering how that compares to TI. We have a strip view room booked there and I think the Braodway Deluxe at NYNY would be the same size room. I realize the location at NYNY isn't as good as TI, but customer service is the most important thing to me.