I was recently in Las Vegas and stayed at a 5 star hotel with my girlfriend (I will reveal the name of hotel after feedback). They missed our wake-up call. I would appreciate feedback as I feel somehow ripped off about this experience and contemplate taking this issue further. here are the details of the story...
-It was my 5th and last night
- we had spent a long day at a fashion tradeshow at the convention centre, and my girlfriend and I decided to take a nap so we could enjoy our last evening in vegas feeling rested.
-We had made reservations earlier in the week to eat dinner at a restaurant with great reviews on tripadvisor. reservations were at 815
-at 4pm on friday evening, we call wake-up desk and request a wake up at 715
-both my girlfriend and I completely passed-out in matter of seconds
-we wake up, on our own, without a wake-up call...
-it was 845 PM (hence, we missed our reservations)
-I call front desk, and explain situation
-They apologize and request i speak to a manager, that I will get call me back very shortly
- I was very calm and not about to make a "stink"
- The manager calls back, apologizes and states he will call me back asap
-he re-reserves our dinner for 930pm, i request taxi voucher, he promises limo pick-up
-we head down to valet desk as instructed, no limo.
-valet calls manager, still nothing..
-40 minutes later, still no limo.
What would you expect given my situation at this point?
there more details regarding the aftermath of this situation, will provide in reply... please keep in mind, this is a reputable 5 star hotel, and this is our 5TH NIGHT!
thanks in advance