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MGM - Opinion changed for the worst. Won't be back!

Marion, Illinois
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204 posts
5 reviews
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MGM - Opinion changed for the worst. Won't be back!

We just got home yesterday. We stayed 4 nights at MGM and even though our reservations said Grand Tower room, the stuck us in West Wing. I hated it - plain and simple. In addition to being in a room we did not like, we were on the first floor and could hear everyone that walked down the hall.

The bathrooms in the West Wing rooms are kind of stuck right in the front of the room as you walk in the door. There is a frosted glass around the toilet. Then the shower - where there is no ledge to sit shampoo, soap, etc. on. There is also nowhere to hang washclothes inside the shower. The vanity is tiny and if you have much in the way of make up or curling irons, there is really not enough room for it. The bed was comfy, I must agree but other than that, I was disappointed enough to reguest a move after two nights there. We were moved to the Grand Tower for the last two nights of our stay. Rooms much larger, bathrooms huge. Much, much better. But still kind of outdated. The bathtub wasn't draining correctly, told the maid, nothing was done.

This was my second stay at MGM. I will not be back there again. I told the girl checking us in, that I did not want West Wing, but she gave it to us anyway.

My new opinion of MGM - they could care less about their guests!

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Boston
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132 reviews
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1. Re: MGM - Opinion changed for the worst. Won't be back!

MGM like any other hotel caters to thousands and thousands of people, not every request can be granted, while the MGM is a great property many of the rooms are small and not up-dated, but over all the hotel has a lot to offer for the money.

Fort Worth, Texas
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6,957 posts
18 reviews
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2. Re: MGM - Opinion changed for the worst. Won't be back!

I did the opposite. Was in the Grand Tower, moved to West Wing and liked it much better. At least MGM was able to accommodate the move.

Bellingham...
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279 posts
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3. Re: MGM - Opinion changed for the worst. Won't be back!

I guess Im interested in why you said "OK" and accept the room keys when she told you she was putting you in a WW room? Why didnt you ask for a supervisor? I agree a first floor WW room is lame, but they moved you when you asked.

I have a suite booked for Sept, and if they try to give me anything I dont want, its not going to happen.

1,519 Miles from...
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4. Re: MGM - Opinion changed for the worst. Won't be back!

I wouldn't have told the maid about a slow bath drain. That's really an engineering issue, not housekeeping. There's an extension listed on the phones to call for those issues. Anyways, I've never found the Grand Tower rooms to be outdated. OK, so maybe there are some with some very minor flaws (someone complained once of a chip in a picture frame, ohh the horror!) in the rooms, but it is not the Palazzo and does not pretend to be or charge the same rate. Sorry you won't be back, I definitely will!

Marion, Illinois
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204 posts
5 reviews
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5. Re: MGM - Opinion changed for the worst. Won't be back!

We checked in at the airport. There was only one other clerk working, and she heard the whold conversation. I should have refused the room and talked to someone when we got to the hotel, but to be honest I didn't even think about it.

Acton, Canada
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11,584 posts
30 reviews
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6. Re: MGM - Opinion changed for the worst. Won't be back!

That's a bummer! I stayed there last month with no problem (with the room)...

Irvine, California
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4,437 posts
8 reviews
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7. Re: MGM - Opinion changed for the worst. Won't be back!

I stayed at MGM in March boy the reg room was a huge let down after being in their hollywood suite.

Our reg room had a huge crack in the ceiling, we also found the checkin person borderline rude.

I left the MGM saying I will not stay there again, I also felt they are catering to the 20 somethings and not the older crowd.

There are plenty other hotels in LV that want my money and will give me good service.

Hotlando, Fl
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9,198 posts
28 reviews
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8. Re: MGM - Opinion changed for the worst. Won't be back!

Well I have only stayed at MGM one time last fall in the Grand Tower and the room blew me away! It was actually the nicest room I have ever stayed in which tells a lot about where I stay but MGM is just not my type of place casino and restaurant wise, too expensive.

Carolina
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394 posts
13 reviews
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9. Re: MGM - Opinion changed for the worst. Won't be back!

My wife and I stayed at the MGM for 5 nites in January and we had a really nice time there. I was very pleased with the room, facility and cost. Maybe you need to learn to stand up for yourself and not be a mouse.

Marion, Illinois
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204 posts
5 reviews
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10. Re: MGM - Opinion changed for the worst. Won't be back!

Jafpitt, I think your comment is a little extreme! Trust me, I am not normally a mouse - I am an auditor for the IRS!

I did try and get a different room, but was told there wasn't one available. Problem was my reservation stated I had reserved a grand tower room. So that bodes the question, why didn't they honor my request. Now I can see if I had requested a King and they gave me a double, but to put me in a different section of the hotel was not right!