Brief synopsis, last weekend was perusing the Harrahs website for hotel reservation pricing for a possible trip to Vegas. Live in Chicago and gamble weekly at the Ameristar casino, and have not frequented a Harrahs facility in over a year. With this in mind activated my Harrahs card along with "companions card" to find out that we would be comped three nights at the IP (November 9 -12), trip includes my Mom (70th birthday) wife, myself along with our 14 year old daughter.
In my excitement said what the heck decided to book it without any information regarding the IP (can't argue with free, my thought process was it is a Harrahs property so it must be ok, we have only visited LV once that being eight years ago)
With this in mind after reading the reviews regarding the IP was contemplating upgrading to a sister Harrahs property for a reduced room rate.
My main concern is my 14 year old and Mom, will the room at the IP be sufficient or should we upgrade our hotel?
About us, we do not need lavish marble flooring the only upgrade that we would thoroughly enjoy is 2 bathrooms.
After booking the room, sent two personalized emails thanking the customer service agent and received two very nice replys from the agent and her supervisor. Also contacted Ameristar were we frequent (Premier member) and was told sorry we don't have a property in Vegas but how about 2 free buffets! My response was I haven't visited Harrahs in a year and they are going to comp myself and family 3 nights and your facility where I drop on average 500 a week is going to comp myself a buffet??? No wonder Ameristar is up for sale. Sorry for that just built up frustration.
Any advice would be greatly appreciated!!!