Sorry if this has been posted, if so I missed it. An interesting article and also some interesting comments below it.
I've always thought many of the reviews are a joke. I tend to ignore the 5 star and 1 star reviews and just read the 2 to 4 star reviews.
...and if anyone is lurking in the back room of TA administration, how long is this link to 'bad press' likely to stay up on this forum?
Many of the post-comments echo my sentiment that the best part of TA is the forums, and that I either ignore or take with a cube of salt the actual reviews. That's why it was distressing in the new format that they seemed to be minimizing the forums.
I'm a moderator on a holiday review and discussion site in the UK.
We don't allow reviews to be posted from the country the property is in to prevent false reviews. All reviews are read and approved before they appear on the site and you wouldn't believe how often reviews are posted by people working at hotels. All with 5 stars for all the categories.
However this only works for reviews posted outwith the UK. That couldn't be done on TA as most visitors are domestic.
I agree, read between the lines and ignore the 5* and 1*.
I read Hotel reviews but do not rely on just TA. I will compare other sites and if all of them are close then it gives me a good idea of the accuracy of the comments.
Just like booking a hotel I use multiple sites to get a rate, I will use mulitple sites to see what others have claimed to experience at a hotel.
"To the site's watchdogs, which include Arthur Frommer and BeatofHawaii.com, it was like an admission of guilt. "
The sites "watchdogs"??? Wouldn't a more appropriate term be the sites "competitors"? LOL, of COURSE they are not going to have anything good to say about Tripadvisor!
There may be misinformation on the internet.
One website (owned by AOL), trashing a competitor, how unusual.
If a hotel has pages of good reviews and then a really bad one with complaints never listed before, I wonder if its legitimate. Or a person posting for the first time posts a list of complaints. Trip Advisor is a way for many of us to get good information. I've never had a bad hotel experience using the hotel review section as a guide.
Trip reports are a really good way to get up-to-date info on current events.
I really appreciate having a web site like TA for my travel needs.
As with any public forum, you get the good, bad and the stupid.
I've started to read the reviews. They are so entertaining!
But you have to ignore the regular hotels. It's the top-end ones that are so amusing. The reviews of Skylofts, Four Seasons, Wynn and now Encore are really funny. And they often indicate a lot more about the poster than they do about the hotel.