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Total Rewards Offers

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usa
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298 posts
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Total Rewards Offers

When I go to the Offers page in my Total Rewards account I get a message that says the system is temporarily unavailable. I have gotten this for the past 5 days- ever since my 9/30 offers expired. Does anybody know if this just means I have no offers or if there is really a problem with the system? I have an email in to them, but figured I'd check to see if this has happened to anyone else.

blacksburg va
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6,859 posts
32 reviews
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1. Re: Total Rewards Offers

checked mine 30 min ago and its working fine.

Philadelphia
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7,888 posts
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2. Re: Total Rewards Offers

Interesting... logging on with my TR # works, but the offers page fails with the message the OP mentions in all the scenarios I tried. Note that I have zero offers.

However - my wife's (who has 10 offers) TR # works.

So I'm gonna go with "problem with the system" - if you have 0 offers available.

Edited: 05 October 2010, 14:47
Pentwater, MI
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1,182 posts
17 reviews
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3. Re: Total Rewards Offers

Your football allegiance has caught up with you. Not only has the BCS banned your team, Total Rewards has canceled your offers to keep you out of Vegas. Don't worry, you will be able to access all kinds of offers of condolence after the end of November.

Seriously, my offers show up and I have no trouble accessing them. In the past, HET has been stingy with Oct offers so maybe yours have expired and it will be a few days/weeks before new offers are posted.

Dallas, Texas
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631 posts
16 reviews
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4. Re: Total Rewards Offers

When you sign in on the Main page does it list that you have offers in the right hand corner? I just checked mine and working fine.

usa
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298 posts
1 review
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5. Re: Total Rewards Offers

Lol, OSUcrap.splayer (what are you doing in MI?).

It makes sense that if they're gonna be stingy that I could be cut...more sense than some of those other reasons...

Rick- offers says 0, but when I click on it I am taken to a page that says there is a system error- why not just say 'you have no current offers?'

Edited: 05 October 2010, 15:20
Columbia, Maryland
2 posts
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6. Re: Total Rewards Offers

I have the same issue. For the last few weeks actually Harrahs has said Total Rewards system is temporarily unavailable under My Offers. I also have no rewards, but I would assume when clicking on the page it would just say something like 'no rewards at this time' as opposed to being unavailable.

Im by no means a high roller or a frequent gambler, but I have historically gotten rewards from Casinos I have visited.

I hope this gets fixed.

Philadelphia
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7,888 posts
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7. Re: Total Rewards Offers

It's probably just an outdated link and their server is set up to show that page rather than a 404 error. I'm sure it will get fixed sooner or later but as a software engineer myself, I can suggest that the mindset is more or less "what kind of maroon would click a link to see zero offers?"

Answer: One from that state up north. ;-)

2509 days and counting!

Pentwater, MI
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1,182 posts
17 reviews
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8. Re: Total Rewards Offers

Philly Will....LOL!

I haven't seen the counter used recently. It lost some sparkle when it moved past 2000 with no end in sight.

When I try to do something unusual on the web site, like make a reservation on a date I already have one, the web page sometimes gives unusual responses. I have a feeling the zero offer link defaults to an error code rather than some type of "You didn't gamble enough so we are not interested in your return" message which might be the truth behind the lack of offers.

All kidding aside, I wouldn't be surprised if the poster is a gold card holder and that HET is not making any new offers right now. I used to notice that my mail offers did not include October dates when I was at the gold level but that changed when I went to platinum.

Stony Plain, Canada
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1,339 posts
8 reviews
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9. Re: Total Rewards Offers

Goblue,

I have had exactly the same problem as you for the past 10 days or so.

blacksburg va
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6,859 posts
32 reviews
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10. Re: Total Rewards Offers

if you had offers one day and it now shows zero then its a glitch.

if you havent been getting offers for awhile now and the ones you did have have started to expire you need to email het.

last year i had some returned mail sent back to het and its policy not to mail out or show online offers once they get mail returned,took a long time to get it fixed. but sounds to me like a link or server error