I’m staying at the Cosmopolitan in April and I’m really excited to say the least. I’ve been an avid follower of the reviews since the opening in December and I wanted to get something off my chest…..
I fully expected the reviews to be a bit hit and miss in the first few months, there are always going to be some kinks that need to be worked out. What really frustrates me is the people who rate the hotel only one star, and quote “this is worst hotel in history” – really?? Can a brand new hotel possibly be that bad? I don’t really think that a grumpy face at reception or a lack of free coffee in the room really deserves a very negative rating. Perhaps with a 5* hotel people are expecting way too much, or maybe you should expect flawless service? For me a really negative review should entail major flaws.
TA is great and people should most definitely have the opportunity to express their true thoughts, but sometimes I wonder whether it’s really a true reflection and a guide for those of us who have never been.
Perhaps I’m disappointed because I want the hotel to get 100% positive reviews because I’ve already booked!