I made a reservation with tripres.com trough representative Janet, who promised 1 room with 2 queen beds( 2 adults and 2 kids-12 and 10); instead we have been told at the hotel desk that do not have 2 queens, only 2 doubles; i try to contact tripres and talked with Randy, who put me on hold, and then came back and said that 2 queens been sold, and i have to take 2 doubles; i told him that we cannot fit there, he started harshly screaming at me( my daughter sat next to me and heard all this hassle), and finally hung up on me, and did not even call back to apologize. Hotel manager tried to upgrade the room for about $100 more, which I did not take. My family took the room, my husband( big and tall guy) and I couldn't sleep all nights. I tried to contact a supervisor Richard next day; he made a long deal short and told me that they are not going to issue any refunds as I was agree to take the room; he did not even offer a free upgrade instead. After all this insults and stresses, our vacation was ruined. I was suffering from migraine( never experienced it before); kids were stressed out by observing us. Then I decide to search about tripres on tripadvisor: guess what? all reviews were negative. I am going to file complain with BBB, and believe this company with there disrespectful customer service representatives MUST get punished as they deserved it; I am trying to protect others from being insulted and tricked by tripres.