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The "new" Plaza

Sherman, TX
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939 posts
28 reviews
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The "new" Plaza

Well, I and a friend attended the Super Bingo this last weekend at The Plaza. Overall, the experience was good for us, but you could tell they still have a ways to go before their "hard" opening:

1) check in was a nightmare for everyone I spoke to. We arrived at 11 pm to find a still very long line. I had hoped it would be a bit shorter by that time. Three people held up the line for 30 minutes, it was obvious the people behind the counter didn't really know what they were doing. A supervisor went by and the man in front of me asked what the hold up was and she said "the rooms weren't cleaned up yet and executive staff was coming to help out". A lady nearby said "this is a new hotel, why are the rooms needing to be cleaned? That should have been done by now". The manager just shrugged and walked away. I happened to notice that a man about 10 people behind me walked up to the conceierge desk and that person began helping me, so I had my friend hold our place in line and went over to stand behind him. A guy in front of me was needing his keys reprogrammed and he said that he and his wife arrived at 9 a.m. to be told the rooms weren't ready and to come back at 4. Well, everyone had been told that so you can imagine the mayhem at 4 when everybody returned. He was gracious enough to let me get in line in front of him and when it was my turn, I told the woman behind the desk that I was not going to stand there until 2 or 3 a.m. to get a room that was paid for and guaranteed. She immeidately found my reservation and started checking us in. She apologized for the delay and we ended up being put in a suite, which was ready! I didn't argue and we left the desk happy, with the others still in line at the front desk.

2) The suite was very nice, 2 bedrooms 2 baths, a big living room. We had a surprise when we went into the bedroom. There were 2 queen beds with only sheets and pillowcases on them. We heard at bingo the next day that the hotel had no blankets or bedspreads. Evidently the shipment did not come in in time for the soft opening. It didn't bother us, but it did alot of people. Otherwise the room was nice. Mattresses were heavenly, pillows a bit too "big and firm" for me, but it didn't hinder my sleeping. The bathrooms in the bedroom has a separated vanity from the toilet and tub and the toiletries are of a nice quality.

3) No eateries were open yet except Subway and the Cafelatte in the lobby. I eat Subway alot so I took a pass on that. Cafelatte wouldn't honor the $10 off dining cert we were given as part of the bingo package, so we ate alot at Tinoco's Kitchen at The Las Vegas Club. Very good, reasonably priced breakfast. We also ate at The Pasta Pirate in The California on Saturday night. Even the McDonald's at The Plaza wasn't open yet...

4) The new casino is nice. Alot of slots were not up and going yet, but they were bringing them up. The casino is still small, but it's nice. There is more rooms to walk between the slots and the slots are new. The table games were nice to me, had alot of $5 3:3 BJ available during our stay.

Hopefully, the kinks will be worked out in the system soon. All the people at bingo were given additional free play money, and a comped room for a future stay to apologize for the inconveniences we all encountered. I thought that a great gesture by the new ownership group and everyone around me did also.

Overall, I really liked what I saw and will stay there again. My next trip is January, so I am hoping the blankets and bedspreads are there by then!

Boston...
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400 posts
291 reviews
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1. Re: The "new" Plaza

Thanks for the review. I booked for 2 nights in early Dec. and I am still on the fence about canceling or not. I bet by Dec. kinks will be worked out...at least that's what I am hoping on.

I got a regular room and I want to hear about those if you hear anything or read anything---please post a link!

How did you do w/Bingo?

Orange County...
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8,598 posts
81 reviews
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2. Re: The "new" Plaza

Thanks for your report -- no blankets?! Yikes!

How did you get a suite, there were none available on the website reservations when I looked...?

Think i'll wait a bit for things to settle in --

Sherman, TX
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939 posts
28 reviews
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3. Re: The "new" Plaza

I won $1000 at bingo and my friend won $4000....considering all the people that attend the Super Bingo's, we did quite well.

I think alot of what we ran into was due to new employess and a new computer system. Overall, I think the renovations look great, and they are still working on it. By December, hopefully, it should be running okay. The taxi driver told us that they had hired 1000 people, so there is quite a learning curve going on there right now. As I said, I'm staying there in January, so after your december visit, please post how it went. thanks.

Orange County...
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8,598 posts
81 reviews
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4. Re: The "new" Plaza

oh, sorry read your post more carefully and saw you were upgraded. Thanks again.

Hotlando, Fl
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9,198 posts
28 reviews
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5. Re: The "new" Plaza

Thanks so much for the review. A lot of people are anxious for feedback on the Plaza. It sounds like they opened a couple weeks too soon but nice that you got a suite for all that you went through. I have a reservation for Sept. 12 but I guess I'll take my chances that they will have more than a sheet on the bed.

Congrats on the bingo win also.

Acton, Canada
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11,584 posts
30 reviews
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6. Re: The "new" Plaza

Thanks for sharing, did the bathroom have a hair dryer? Another report said theirs didnt.

No blankets or covers? Wow! I hope they get them soon and work out the kinks!

Topeka, Kansas
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18,518 posts
64 reviews
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7. Re: The "new" Plaza

I haven't been paying much attention since I knew the opening would be toward the end of summer and we went in June, so is the casino fully operational yet? Are they holding a big grand opening party? Sorry for the dumb questions but this post caught my eye, and I'm at work right now so can't visit the Plaza's website at the moment to look at the details. thx

Shag Harbour, Canada
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5,290 posts
7 reviews
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8. Re: The "new" Plaza

thanks for the update. The issues are minor it seems , and would be easy to fix. The checkin conga line would be disturbing, back when I stayed a few years ago it was the same. I sure hope they don't do this all the time, or I will never stay there again. No way I will stay in line with everyone else until the bell goes of at 4pm and everyone can check in.

Orange County...
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8,598 posts
81 reviews
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9. Re: The "new" Plaza

Topeka, I think their grand opening is slated for Sept. 1. They had a "soft opening" with some rooms open on Aug. 24rth.

The old Firefly is being replaced by Oscars, Las Vegas' famous mayors new place.

Orange County...
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8,598 posts
81 reviews
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10. Re: The "new" Plaza

I agree, oxygenator. I won't stay there either if thats going to be the norm.