I just wanted to see if anyone else has run into this at MSS or any other hotel. I had made a reservation months ago at MSS for a non-smoking king room. When we checked in, we were given a smoking room with 2 queen beds. I called to ask why, and if we could be moved. She told me that the room type is a request only, and not guaranteed. Long story short, I did end up getting the room I had reserved, but not until after a fight. I did receive a phone call from the hotel manager after I filled out the survey upon arriving home. He also said that the room type is a request only, and you are given whatever they have available when you check-in. I have never run into this at any other hotel, and am left wondering if that's how it is handled, and maybe after my 100's if not 1,000's of hotel stays, I have simply been lucky in receiving the room I booked? Or is this just something MSS does to cover themselves? And why is it, then, if you try to book a room that has sold out, it states "SOLD" under that category? Why bother doing that, if they're just going to give you whatever they feel like when you arrive? Not happy with this situation.