So we are staying 4 days in Vegas and are into our 2nd day stay in Aria in Vegas and so perturbed by what has happened. By no fault if aria, we are staying on the 54th floor and our neighbors decided to have a cat fight right next door to our room at 3am in the fricken morning!!! The brought their fight outside our door banging on our room door and pushing and yelling and slapping one another. So tired and looking for just a little sleep I was not impressed. They were running and yelling and crying down the whole hallway. We called security twice and our friends happened to call them a third time. They were give a warning 3 times.
My husband and i went this morning to speak to a manager and first thing he does is acknowledge my husband but not me! I'm the one who makes the reservation and the room is under my name but he doesn't look or shake my hand even after my husband introduces me to the manager. Not impressed. We both speak calmly, smile and acknowledge that this by no fault of the hotel for what the guests did but we need something to be done.
First we ask if the guests are still staying in this room or have they checked out? Nope. Still staying at the hotel and in the same room. Then we ask what can be done as we complained twice and we heard security come up 3 times and we do not want to have another sleepless night as they were fighting from 3am to 7am so we had 4hrs of lost sleep. They said they will move us to another room down the hall (same standard room). Wtf! Really?!? We have to move becuz of them and inconvenience us?
I have stayed at Aria many times before - we come here and stay at aria every year since it opened) as it has amazing service and this is the worst unacceptable customer experience I've ever had. :( I'm so disappointed. What you do? Move rooms?