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Who do I call?

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Saskatoon, Canada
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257 posts
38 reviews
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Who do I call?

My husband and I are low rollers and going back to Vegas Dec. 21-28. Looking at the Total Rewards calendar for our dates, we have 5 nights comped at several hotels:

Bally's North Tower Classic

Flamingo Fab Deluxe

Harrah's Deluxe

Rio Deluxe Studio Suite

The Quad Deluxe

I see we have 5 nights at Paris also, but they are for the week BEFORE we go. I was thinking of calling and asking if they would give us the 5 nights for the week we're going instead. What number should I call? Do I just call 1-800-CAESARS or call Paris directly? And if I call Paris, who do I ask for?

If we can't get comped at Paris, I will just pick one of the comped rooms from the list above. We have stayed at Harrah's twice and it has been clean and we like the location. I was thinking of trying Flamingo as we've never stayed there, but the reviews about the dirtyness of the place are scaring me. Since we are going in December the pool is not an issue. Which hotel would you choose from the list above? Thanks in advance for your input.

Victoria, Canada
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346 posts
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1. Re: Who do I call?

I think what you are thinking is correct. Also, you will probably find that the Paris comp is for that specific time since that is a low occupancy week. Doesn't hurt to ask though.

From what I have read, Bally's then Harrahs. We have stayed at Bally's but not Harrahs or Flamingo.

Good luck!

blacksburg va
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6,859 posts
32 reviews
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2. Re: Who do I call?

have you tried logging on to the tr site using your total rewards #?

I am guessing you are basing this on a mailed offer.

seems to me if its just a room comp and not some offer with special extras like free slot play or dining credits then you could probably be comped on the dates your planning on flying in.

If you don't have a TR login then I guess you just need to call,they will have several prompts asking make reservation/change reservation ect ect. just have your TR card handy when you call.

Clifton, New Jersey
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264 posts
52 reviews
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3. Re: Who do I call?

We had same issue last super bowl. I called paris directly. We were going for 7 days, they offered me only 3. So decided to just stay the 7 at flamingo instead of bouncing from one to the other. Do call, all they can say is no.

Visalia, California
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926 posts
4 reviews
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4. Re: Who do I call?

When you call thwir VIP services or casino about the comp.ed rooms mention the offer you see. You should also ask if they any other offers you qualify for. Just tell them the dates you are planning to come and want to explore your options.

Victoria, Canada
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346 posts
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5. Re: Who do I call?

Should have added phone the 1 800 # and say Paris. Once you get through to a person ask for Casino marketing or casino host.

I believe what you will find is that what the casino host can offer is different from your online offers since they are totally separate programs.

Ontario, Canada
Destination Expert
for Detroit
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3,020 posts
60 reviews
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6. Re: Who do I call?

If I had rental car - I would choose the Rio. If I don't have a rental car, I would choose Flamingo. What total reward status are you? I would definatley ask for a upgrade at the Flamingo.

Saskatoon, Canada
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257 posts
38 reviews
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7. Re: Who do I call?

Yes, a1copyguy, this info is from the rate calendar on the TR website with my TR# entered, along with my husband's number as a companion.

Thanks everyone, I will call today sometime and see what happens! :D

We are just Gold TR members.

Edited: 20 September 2013, 17:22
Saskatoon, Canada
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257 posts
38 reviews
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8. Re: Who do I call?

Well, I just called and it's a no go. The best she could give me was reduced rates, and they are actually higher than the ones I see on the Total Rewards website rate calendar! Oh well, it was worth a shot.

Ok, now to choose from the remaining comps. I'd rather not stay off strip so I think I'll rule out Rio. I don't want to stay at Quad, and would rather stay somewhere we've never stayed before so that rules out Harrah's.

Our choice now is between Flamingo Fab Deluxe and Bally's North Tower Classic. I always try to get a complimentary upgrade when checking in, but assuming I don't get an upgrade, what is everyone's preference between the 2?

Saskatoon, Canada
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4,618 posts
1 review
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9. Re: Who do I call?

Take ballys. The north tower rooms were the better rod until the summer refurbish of the south. Maybe you'll get an upgrade to south, but if not the north rooms are large and decent

Saskatoon, Canada
Level Contributor
257 posts
38 reviews
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10. Re: Who do I call?

Thanks CBub. :)