In Nov. I booked 2 rooms at NYNY thru Hotels.com - was told at time of booking that I was getting two 2 Strip View rooms for the same price as the Standard - !great! Also told that since I was booking with Hotels.com my Resort fees were included in the wonderful price they were offering -again !great! Checked today with NYNY and we were not reserved for a Strip View room, just a standard and the Resort fees were not included - Lauren in Guest Services at NYNY did switch up to Strip View at no add'l charge which I am grateful for-first trip for our granddaughter who is turning 21 so this will be a b'day trip for her. I guess nothing I can do about the resort fee (first time back to Vegas since they all instituted resort fees) - - was my first time using Hotels.com and won't use again. Once burned on two items for same reservations is all I need to learn a lesson. Have always called hotel directly for rooms and will return to this method.