We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

My week in Vegas: A stream-of-conscious mini-review

Boston...
Level Contributor
6,994 posts
21 reviews
Save Topic
My week in Vegas: A stream-of-conscious mini-review

Sorry, if you're looking for a painstakingly detailed minute-to-minute, door-to-door account of my trip, I just don't have it in me. Besides, do you really care what I had to eat in Boston while waiting for my flight, or what row I sat in on my final leg to Vegas?

I'll post a series of replies...

Boston...
Level Contributor
6,994 posts
21 reviews
Save Reply
1. Re: My week in Vegas: A stream-of-conscious mini-review

After nine years and countless trips, I am still wowed by Wynn and Encore every single time I stay there. The staff is wonderful- engaging, friendly and helpful. The rooms are spotless and a haven in a busy town.

The rest of the property simply doesn’t age! Seriously, walk through Wynn and Encore and look for signs of wear and aging, and you’ll be hard pressed to find them. Walk through in the middle of the night and you’ll understand why- carpets constantly being cleaned, floors being polished, fresh flowers (SO MANY fresh flowers!) being replaced, just awesome.

I do not believe there is another property in its league on the strip. Yes, it is not cheap. But the old saying is absolutely true- you get what you pay for.

Boston...
Level Contributor
6,994 posts
21 reviews
Save Reply
2. Re: My week in Vegas: A stream-of-conscious mini-review

Sitting at the counter at L’Atelier is one of the most enjoyable dining experiences anywhere. The staff is great. Very friendly and genuinely enjoying themselves... The food is second-to-none. Just a great experience.

It is unfortunate that L’Atelier, as great as it is, requires fighting your way through the crowded, cluster that is the MGM casino. I know they have renovated the rooms, but for the love of all things holy and decent, WHEN are they going to spruce up that dungeon of a casino???

Boston...
Level Contributor
6,994 posts
21 reviews
Save Reply
3. Re: My week in Vegas: A stream-of-conscious mini-review

I was pleasantly surprised with the casino at The Quad and the Linq (at least what was opened so far). I think it’s great to see that area revitalized, while still maintaining the casual atmosphere and moderate price point. Hey, I love the Wynn, but give me a cheap beer and a good hot dog in a fun environment and I’m happy there too! Really think it’s going to be a game changer for mid-strip.

Boston...
Level Contributor
6,994 posts
21 reviews
Save Reply
4. Re: My week in Vegas: A stream-of-conscious mini-review

The ongoing homogenization of Vegas (and really, the whole country) is a fairly sad commentary on our affinities. Seriously, you’re away for a handful of days, does it HAVE to be a Starbucks coffee? Does every food court have to provide exactly the same brands you see at a mall in Toledo or Charlotte?

Kudos to the ongoing attempts to resist this trend by some of the properties- namely Aria (and MGM properties as a whole- with some exceptions), Wynn and Venetian-Palazzo.

Boston...
Level Contributor
6,994 posts
21 reviews
Save Reply
5. Re: My week in Vegas: A stream-of-conscious mini-review

Is there anything more pathetic than the “dual pricing” at restaurants at CET properties for Total Rewards Players? I get it that it might be a nice touch at the casual eateries. But to sit in Gordon Ramsay Steak and see that if I show my Total Rewards Card, I can save $2 on a $48 steak? Way to continue to “classy up the place” CET!

Boston...
Level Contributor
6,994 posts
21 reviews
Save Reply
6. Re: My week in Vegas: A stream-of-conscious mini-review

Downtown Grand is a nice place that could and should really become a player in the downtown scene- especially with the continued growth in the immediate surroundings. But, you’ve got some off policies and are missing some opportunities.

When I walk in at about 1:00 on a Wednesday afternoon, the place is expectedly quiet. I sat at the nice, big bar in the middle of the casino and decided to play some VP. I bought in for $300. A few minutes later, when the bartender came by and I ordered a Southern Comfort and Ginger Ale, she informed me that “Casino Policy” restricted her from comping Southern Comfort or Jagermeister, because those are drinks people over consume and get rowdy. Really? I’m in here by myself, playing $25 a hand video poker at 1pm on a Wednesday, wearing Khaki’s and a short sleeved collared shirt. Do I look like I’m about to get too rowdy?

Also, don’t ever tell a customer you have a “policy”. The only thing a customer wants to hear is “Welcome and Thank you for coming!” If you cannot meet their request, apologize and offer an alternative. I don’t care about your “policies”, so please don’t throw them at me like they are somehow my responsibility. I happily paid for the Southern Comfort and ginger ale.

Missed opportunity number two: You’re a brand new casino. Every customer coming in is new to you. Casinos have a lot of really impressive technology. I spent 90 minutes playing VP at $25 a hand. The entire time, there were two very bored people at the rewards card desk. Clearly, somewhere in their system, someone or something should have said ‘Hey, it’s 2:00 on a quiet Wednesday afternoon and someone without a card has been playing $25 VP for an hour. Maybe someone should go say “hi”, and maybe ask if he wants to sign up for our players club’. Sorry Downtown Grand, you blew it on that one.

But I don’t want to make people think I’m down on this place. It’s new, and there are definitely kinks to work out. But anyone willing to make that kind of investment and commitment deserves all the support and second chances we can give them. So I’ll be back. And if you’re downtown, I’d strongly suggest you check it out.

7. Re: My week in Vegas: A stream-of-conscious mini-review

-:- Message from TripAdvisor staff -:-

This post was determined to be inappropriate by the TripAdvisor community and has been removed.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Thanks for being a part of the TripAdvisor travel community!

Removed on: 05 March 2014, 15:01
Boston...
Level Contributor
6,994 posts
21 reviews
Save Reply
8. Re: My week in Vegas: A stream-of-conscious mini-review

For pure entertainment value, there is really nothing better than getting up nice and early, say around 5:00 or 5:30, and heading down to the casino for the greatest free show in town. When the lines are blurred between those ready to seize the day (“I’ll have a coffee please!”), those trying to recover or rally (“Let me get a bloody Mary and see if that helps”), and those still going strong (“Bring me another Patron!”), well that’s just good wholesome family entertainment!

On a side note, the Tower Suites Bar, just outside the Tower Suites at The Wynn is “repurposed” as a coffee bar in the morning. Sitting there around 7:00am reveals one of the great secrets in Vegas. Countless people come pouring out of the elevators, nicely dressed, badges and nametags pinned, and materials in hand, ready to head to their meetings. About one in three ordering coffee casually adds on to their order, so it sounds something like this: “I’ll take a large latte! And can you put a generous splash of Bailey’s (or Jameson’s, or Kalhua…) in that?” It’s a beautiful thing to watch these people proudly walk away with what appears to be a respectable cup of Joe, knowing it’s all boozed up. Well played closet morning drinkers! Well played indeed.

Boston...
Level Contributor
6,994 posts
21 reviews
Save Reply
9. Re: My week in Vegas: A stream-of-conscious mini-review

Dear valet’s at Caesars’ Palace. I get it that the place gets busy, but I’m calling your bluff. At 7am on Tuesday morning of what was described by everyone from hotel managers, to dealers, to wait staff, to your fellow valet’s as a “ridiculously quiet DEAD week”, leaving the sign out that the valet is “FULL” except for Diamond and Seven Stars guests is a pathetic way to seek tips for doing your job. I will happily tip a valet on drop off- heck, they work hard and what’s $5 when I am evidently going through money like it’s a poison I need to rid myself of. But you put that sign out and I call your bluff. This is a rental car and it’s fully insured. You can either give me a ticket, or I’ll just get out and leave it here. I really don’t care what you do with it. But I’m confident you’ll find it a lot easier to park it than to call a tow truck.

This is but one of the many practices Caesars’ have that only underscore their business model: Either you’re one of our top customers, or we don’t care about you at all. If that’s your strategy, good luck with it. But while it’s good to reward your loyalists, you never know who is going to walk through the door next. Who might be your next great customer? If you continue to marginalize everyone not already in your pocket, you have no model for growth. I’m willing to take bets on exactly when the bubble will burst for Loveman and Company.

Denver, Colorado
Level Contributor
544 posts
3 reviews
Save Reply
10. Re: My week in Vegas: A stream-of-conscious mini-review

Great insights! LOVE your description of the BJ lady - "dealer! dealer!" - I've seen that a time or two.