My girlfriend and i were due to land at mccarran airport today at 1230pm to check in at caesars at 1pm....we got a call at 1am est that our flight was cancelled!!
Not only that but they (jetblue) wanted to charge us additional for the flight we re-booked tomorrow morning. We kindly asked to speak to a manager and got that taken care of. No reason was given for why the flight was cancelled and the flight before and after ours departed with no issues.
We then had to call Caesars to let them know not to expect us for a 1pm check in and even they tried to tell us that we would still be charged for a night that we would not be present. I asked to speak to a manager and got the issue resolved however i was told that they could not guarantee an early check (Prior to 4pm) in since our new flight has us landing at mccarran at 10am.
What happened to practicing good business?