Longtime Uber customer over here
For those who use Uber, please make sure you check your fare and map in the receipts after the ride is done. Yesterday was my first time in Montauk. I used Uber 3 times while I was there. In 2 out of the 3 rides, the drivers took longer routes to drive up the fare. We are talking about going out of the way by an extra mile. The routes actually look quite ridiculous when you see the route map in the Uber app.
Customer service adjusted the fare for the 2nd ride, but gave me a complete refund on the 1st ride since there was other issues as well. I had to escalate the issue on social media so they could give me a refund, unfortunately.
Just wanted to spread a warning to my fellow TripAdvisor members