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Stan white realty?

Syracuse, New York
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73 posts
9 reviews
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Stan white realty?

I have a friend who rented a cottage thru stan white realty, I've never dealt with them and couldn't give them any info on if they were good or not. Anyone have anything I can pass along? thx!!

Kitty Hawk, North...
Destination Expert
for Outer Banks
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2,764 posts
126 reviews
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1. Re: Stan white realty?

Been here a long time. Fine company.

Philadelphia...
2 posts
2 reviews
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2. Re: Stan white realty?

I wish I had seen this post sooner as I would have responded during the season. We had a terrible experience with Stan White (third rental company we have used in OBX and the worst by far). Yes, they have been there a long time and yes, they manage a lot of properties, but I spoke to many people during my week in Nags Head in August who also had bad experiences with them. I would urge anyone looking to rent a house in OBX to use another company such as Sun Realty.

Here is just a sampling of the problems with our rental property:

- One of the bedrooms on the second floor lacked smoke detectors and had a broken safety bar on the upper bunk bed. We called two times during the week (Sunday and Wednesday) about these issues, with no follow-up either time. We were told, both times, that "someone would come right out" to install smoke detectors and fix the safety bar. Never happened.

- On the first floor, the sliding door lock (a main entry to the house) was broken. Also never fixed.

- There were cockroaches in the house and a general lack of cleanliness – carpets were dirty and stained, shower curtains were mildew-y.

- The septic tank was near full and the toilet and shower in the first floor bathroom regularly backed up each evening.

- The house was advertised to have an Ethernet line with Internet access. We first had to locate the Ethernet outlet - once found in the first floor bedroom behind a night table, we realized we had to go buy an Ethernet line (at the Wal-Mart 12 miles away)... only to find out that the Internet didn't even work! How absolutely frustrating, not to mention, false advertising. And why does this house not have wireless Internet which is standard nowadays?

- The backyard was dirty. Cigarette butts all over and an old, barely functional, swing set.

Also, the check-in process was so quick and uninformative that we had no idea when trash pick-up was or where many of the household items were kept. The rental company should give the renter a "Welcome Packet" with this type of information, e.g., outdoor/beach furniture location if in storage, where outdoor lights are located, pool information, trash pick-up days and procedures. Other rental companies do this.

In short(!) do not use Stan White, it will ruin your vacation.

Kill Devil Hills...
2 posts
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3. Re: Stan white realty?

I rented 2 houses from Stan White Realty in March 2009 for my wedding. I've used Stan White for years on and off and never had any issues. I'm sorry it took awhile to post this since it seems only negative people write reviews, and I wanted to make sure another side was heard. From the start of the process the staff was amazing and so helpful! They answered every question I had and made planning my wedding location a breeze. They were flexible with any of my request, such as renting Wednesday to Wednesday, needing 2 houses across from each other, and wanting everything to be perfect. When we arrived the houses were clean and well kept. Both families enjoyed the homes and the wedding went well. We had a wonderful time and will continue to recommended Stan White Realty to anyone who will listen.

Monrovia, Maryland
1 post
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4. Re: Stan white realty?

Our family has used Stan White Realty for rentals for years, from 2000 through 2006. We are going back to OBX this summer and using them again, and we have no ties with Stan White or their employees. They were initially recommended by a friend who owns a house down there. We have not had any major issues with them. Most of the issues are problems that were due to previous renters (smoking) or two owner related issues - one instance of Fred Flintstone-like mattresses and another of an ancient and not well functioning A/C unit. There was only one instance of the house not being very clean upon arrival, which was promptly fixed upon a phone call. I find their staff to be extremely friendly and helpful.

Philadelphia...
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586 posts
3 reviews
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5. Re: Stan white realty?

My family has been going to Duck for many years. We have used Stan White for the past few years. The houses in Duck and Corolla are newer than some of the old ones in Nags Head. We have never had a problem. Had to budget a little faster though because they asked for 50% payment earlier to rerent the same house. Duck is fantastic. OBX a great family place to go. Good restaurants but not a huge nightlife. No highrises!

Raleigh, North...
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6 posts
54 reviews
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6. Re: Stan white realty?

We’ve stayed with Stan White several times in the past, and had no real problems. We kept coming back. But the true measure of a company’s service is not when things go as expected, but when something goes wrong. When Stan White made a mistake, they stubbornly refused to correct it, and at their loss. I will now no longer be their customer and will warn others as well.

On the Stan White website, you can search for homes by amenity. For the past several years, I’ve found the pools at the houses we’ve rented to be too cold, even when the air temperature is 80 – 85, the water in early to mid-September is just going to be chilly. Last year, we tried a house with a “solar heated” pool that was literally not a degree different than a non-heated pool. So, this year, I resolved to get a heated pool.

The Stan White “FAQ” page says: “Pools that have the ability to be heated will specify this in the amenities, along with the fee that is charged to heat the pool.” Well, most pools cost $200 - $350 to be heated for the week. I made a spreadsheet of all the houses I was considering and their amenities and prices. I found one house that listed a heated pool with no additional fee. I called Stan White to confirm several details about the house and it’s availability for the week I wanted. I specifically asked if it cost more to heat the pool and was told it did not, which matched the website listing.

We got to town Friday late afternoon and tried the pool first thing Saturday morning. It was freezing! We figured the heat wasn’t working yet, hadn’t had a chance to “warm up” yet, or that we needed to turn it on somehow. We went inside and tried to go online to look up the Stan White website. The wireless internet password was not posted anywhere in the house. So, we gave up on that and went to another amenity that was promised: a computer with Ethernet internet in one of the bedrooms. The computer worked, but was not able to get online at all. I found the Stan White number and reported the non-functioning amenity, got the wireless internet password (which was annoying- they should have had it posted) and asked how we turned the pool heat on. We were then told it would cost $200 to heat the pool.

I immediately went back to my lease and reviewed the house listing (ODV105) on my smart phone (due to lack of internet). It confirmed what I had been told: NO extra charge to heat the pool. I wrote into Stan White customer service and stated the following:

1) The website states that the home has a heated pool

2) The website does not state an additional fee for heating the pool (which, as stated in the FAQs, was supposed to be posted on the listing if there was a charge)

3) The woman at the Stan White office I had called several months before when I made my reservation confirmed there was no additional charge.

4) I reviewed my lease, and while there were options to pay more for optional features like linens, travel insurance, pet fee, etc. there was NO option offered for pool heat. It was never mentioned to me in any way.

My e-mail got a brusque reply that stated they were sorry for any “misunderstanding” but they would only heat the pool if I paid an additional $200. I replied with PDF listings showing prices for pool heat at other Stan White beach houses and the FAQ from their website. I got no reply.

Finally, on Wednesday, I wrote in to say that I had received no response and was still not satisfied. I got a reply that stated that the charge would be $200 and that it would take about 36 hours for the pool to heat up. I stated that 36 hours from then, I’d be less than 36 hours away from check out! Additionally, I should not have to pay extra for a promised amenity. It was bait and switch, false advertising. Other houses on my spreadsheet would have been a better value had the $200 been stated or written at any point in my research.

I declined to pay the $200, and asked what Stan White would do to make things right for me and future renters. They did the following:

1) They updated the website to show a $200 charge. The fact that they made the change shows they made a mistake, at the least (I have screenshots from before and after). This satisfied my need to set things right for future renters who make their reservation AFTER the website changed. It does not help me. We paid a lot extra for a house with a private heated pool and got very little use of it due to the uncomfortable temperature. We wished we had rented other houses if we weren’t going to have access to a heated pool.

2) They offered me free early check in on my NEXT visit. This angered me. First of all, it does nothing to satisfy a loyal customer who relied on the false advertising of Stan White. Secondly, the fact that they had the nerve to assume I’ll continue coming back after being treated this way was galling. They have shown how they react if a customer has a complaint- they stand their ground and tell me that I must have “misunderstood”.

By the way, my complaint started on Sept. 4 and when I replied that I still was not satisfied on Sept. 7, Stan White just stopped responding. Terrible customer service from Catherine Dunlevy, who replied once and then left me hanging for a day and a half, and from Jaclyn Myers, who stopped responding on the 7th when I would not pay the $200 hidden fee.

I am very disappointed with the treatment I received at Stan White. I feel I was not treated as a valuable customer despite dropping 4 figures with them once a year for 4 years (and previously, had plans to keep coming back each year). I work in customer service myself and have made errors before. I don’t fault anyone for messing up or forgetting to post all the details. But when I do mess up, I make things right for the customer. Stan White made only the most minor offer to make things right for me- free early check in, NEXT YEAR, after I paid another $1200 or so to rent a house from them. It did nothing to help my vacation that I was on last week. Why should I wait another year? And free early check in is not even anything I would ever want or pay $75 for anyway. We drive in from several hours away. We’d have to leave far earlier than we ever do to take advantage of it. Wouldn’t feel much like a vacation if you have to get up earlier than you do for work.

As long as I paid my money and didn’t make any complaints, Stan White was fine. But when a problem arose, even though it was demonstrably and clearly Stan White’s mistake, they stubbornly refused to make things right for me, the paying customer. As a result, they’ve lost my business, my respect, and have earned this negative review.

Laurel, MD
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44 posts
29 reviews
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7. Re: Stan white realty?

The realty companies at the Outer Banks represent only the owners. They do not care about repeat customers or customer service. They take every opportunity to take advantage of customers. The houses are the worst I've rented on the east coast. Suggest you rent directly from an engaged owner or pick a less money grubbing destination that cares about it's image. The Banks has been corrupted by investors, politicians associated with the industry, and the like who all want to rip off tourists. My Stan White experience this year was equally bad.

Norfolk, Virginia
1 post
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8. Re: Stan white realty?

How do you value your vacation time? If you plan of sitting back and enjoying the time spent on the outerbanks then, stay clear of Stan White Reality.

This company has no concerns for the renter, and if you read all the reviews written about them, you'll see they are all negative. Wish I had taken heed to the reviews. Sure a few people are just put on this earth to complain and try getting something for free but, they all can't be scammers.

The staff at the Corolla office are RUDE and DISRESPECTFUL. Sure they deal with exchange students all summer and have their hands full with them but, when I spend outrageous money for my family to have a great time, I expect good service. Don't expect much except, high blood pressure and un-returned phone calls to the office.

I could go on and on but, my blood pressure is rising again just trying to remember all the issues.

Vacations are expensive and for enjoyment. You will not experience enjoyment with these people but, you can count on spending wasted money.

You have been warned. Find another reputable reality company, you'll be glad you did.

Philadelphia...
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586 posts
3 reviews
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9. Re: Stan white realty?

hmmm a first post above

Raleigh, North...
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6 posts
54 reviews
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10. Re: Stan white realty?

I'm not overly concerned about "first posts" unless they seem spammy - this doesn't. The truth is, often a really horrible experience motivates a person to warn others, even if they're not the type to post reviews and such generally.