If anyone on this forum is looking for a rental, please read this. We had been vacationing in Whittier, North Carolina, for a week, and decided to spend an extra week in Maggie Valley. We walked in to carolinavacations.com on Saturday, July 7, 2012. We told the agent we'd like a secluded spot with either a creek or a view on the property. She pulled up different units, and we picked one that said there was a creek AND a mountain view. We asked if we would be in a secluded spot, and she said yes. We paid with a credit card and left. When we got to our vacation rental there was a dried creek bed less than two feet wide, and no mountain view at all. The house was also in a neighborhood really close to other houses. We drove back to the rental office, but they had closed at one since it was Saturday. I called and left a message on their machine later that day. They didn't call back since they were closed. This morning my husband called an "after hours" number he found, and spoke with the same agent from the day before. My husband explained that there was no view, creek, privacy, etc. He didn't even ask for a refund, just for us to be moved to a comparable place. He even told her we would be very willing to pay the difference if there was a more expensive rental available. He explained the situation nicely (I promise), and the agent said she would call her manager and get back with us. When she called back, she told us there was nothing they could do because ALL of their properties had been rented (we were in there Saturday right before they closed, and there were LOTS of rentals available). At this point I got on the phone and asked if we could just get a refund. I told the agent that we would be happy to pay for the night we stayed, and that they could also keep our security deposit and cleaning fee. She refused to work with us at all. She told me it wasn't her fault that there had been a drought and that the creek had dried up, and she guessed the mountain view had "grown up". I told her I understood that she had no control over nature, but that the rental agency had plenty of control over what was advertised on their website. After this, I told her we had taken pictures and that my dad was a lawyer, and that he advised me that there had been a breach of contract since the unit was not described accurately. She said she'd call her manager once more. When she called back a third time, she again said there was nothing she could do. Had we been rude or demanded full reimbursement, I would maybe understand the manager's attitude a little better. The fact is, these people were not willing to work with us at all. I guess we get to spend tomorrow talking to an attorney and the rest of today finding another vacation rental. I am hoping that when the manager gets out of church this morning (which is where the agent on the phone told me she was), that she'll have a change of heart. I'll definitely post back if that's the case.