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Reservation system damaged - A la Carte !!!??

Ripley, United...
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140 posts
59 reviews
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Reservation system damaged - A la Carte !!!??

I have emailed GBP Akumal and had a nice reply from Jerry regarding my room requests, however I was told that the A la Cartes could not be booked,has anyone else had this problem?

We travel in two weeks is it worth trying again next week?

Please see extract from email below -

Unfortunately our restaurant reservations system has been damaged our technicians are working on it please do as your check-in customers who come to public relations for your reservations. thanks

danvers ma
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148 posts
7 reviews
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1. Re: Reservation system damaged - A la Carte !!!??

hello,

i have been trying to email felix (manager for coba) i have not had a response. maybe the whole resort akumal coba and akumal systems are down???????????????? we are also leaving in 2 weeks

Vancouver
Destination Expert
for Akumal, Riviera Maya, Quintana Roo, Puerto Morelos
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42,313 posts
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2. Re: Reservation system damaged - A la Carte !!!??

is it worth trying again next week?

yes

Vancouver, Canada
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480 posts
57 reviews
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3. Re: Reservation system damaged - A la Carte !!!??

I sent a message on the 12th and again today to Felix and have heard nothing..he did respond March 8th and said wait a bit but now nothing..he knows this is our 8th trip so I better heard back :(

20 more sleeps :))

Ripley, United...
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140 posts
59 reviews
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4. Re: Reservation system damaged - A la Carte !!!??

I did have a reply regarding the room requests, it's just the restaurants reservations he said the system was damaged!!

I will try again next week otherwise will have to chance it on arrival x

Hagerstown, Maryland
Destination Expert
for Beach Vacations
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2,599 posts
75 reviews
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5. Re: Reservation system damaged - A la Carte !!!??

Give it a few days. It took a several days for the response to my email to the Sian Ka'an. I'm sure you will hear something soon. Have fun!

Vancouver, Canada
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480 posts
57 reviews
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6. Re: Reservation system damaged - A la Carte !!!??

woke up this morning to a message from Felix :) (see above post) was able to give us our requested dinner reservations..and room request was a standard 'if it's available' response..so excited actually wrote 20 sleeps when it was 30..lol..

so really 29 more sleeps..

Ripley, United...
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140 posts
59 reviews
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7. Re: Reservation system damaged - A la Carte !!!??

Oh good, I will email again the tonight and see if I get any luck,fingers crossed We have 18 more sleeps, cant wait

Barnsley, United...
Destination Expert
for Corralejo
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1,615 posts
162 reviews
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8. Re: Reservation system damaged - A la Carte !!!??

Do you have to book a la cartes before you get there or can you book them on the day?

Edited: 15 April 2012, 17:14
Vancouver, Canada
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480 posts
57 reviews
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9. Re: Reservation system damaged - A la Carte !!!??

best to pre-book as when you get there it's always booked up and only late reservations tend to be available..also make sure you print off correspondence in full with booking numbers as it gets 'lost' quite often.

Edited: 15 April 2012, 17:51
Lexington, Kentucky
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368 posts
49 reviews
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10. Re: Reservation system damaged - A la Carte !!!??

maybe it depends on when you go - we were there in May & booked after we arrived and had no problems getting reservations for around 7:00 at the restaurants we chose.