Hi, I'm traveling this Wed to the Tulum with a group of 8. I contacted the resort a few weeks back to request 3rd floor, ocean view rooms in block 40 (as advised by a few people on this forum).
I was confused when on the Guest Services Managers told me that block 40 is not in the Diamond/Hacienda section. Can anyone confirm this?
Also, I've read several times on the forum that A la cartes can be booked in advance by email, but I was told by this same manager that this cannot be done and that all a la cartes must be booked once we arrive. So far guest services seems to be quite hit and miss... hope this isn't a sign of things to come.
If anyone has a contact name that I could use, it would be much appreciated. I've been dealing with Hugo (seems like a nice guy, but not being very helpful).