I have just returned from a week at the Grand Palladium - stayed on the Riviera side in a Suite. The room was great - two double beds and a sofa bed for my 4 year old granddaughter. While it might have been nice to have the sofa sometimes, we just left it made up as a bed. Our room cleaning staff did an excellent job for the most part - only complaint is probably that twice they forgot to leave us face clothes in the bathroom - apart from that we got a towel decoration each day which my granddaughter loved!
I emailed in a request two days before we arrived for a main floor room with two beds. I didn't specify location and we ended up in a main floor room in Building 61 - pretty much perfect for us - easy location to get to everything from. I did let them know I was a returning guest - we got a lovely fruit basket which we enjoyed, a letter and a couple of phone calls checking on our stay.
We were impressed with the kids club - can't wait til our little "darling" is better behaved and able to make use of it more. Unfortunately, this was her first experience with daycare and it went less than stellar. Not on the part of the staff, it was entirely her.
Our favourite buffet was Kabah, our least favourite was Tikal. We loved the food at the Beach BBQ, which was the opposite of my previous experience - nice change there! Our favourite a la carte was Rodizio, the Brazilian - the food was delicious. We went to - Rodizio, Bamboo - Chinese, Ribs n More - BBQ, and El Dorado - Steakhouse. We went to Rodizio twice we enjoyed it so much. We went to Kabah for dinner once. We went to various buffets for dessert every night just for something different.
My one complaint - and to me it's a big one - we suffered a huge lack of service our entire stay outside of our room. We would go for breakfast or lunch, the hostess would seat us (remember there are 3 of us) invariably at a table set for 2 - and that would be the last we would see of anyone. No one would bring us another set of cutlery or napkins. And my granddaughter may be 4 but she likes to eat with a fork too not her hands!! Even in the a la carte's we had only passable service. This is so far from what I experienced being a Royal Suites guest 2 years ago. Not sure why either. We did have two very bright spots in Kabah for breakfast - one day we had Wilberth - he earned a tip for excellent service; and Daniel - he went above and beyond our last two days for breakfast and lunch - my granddaughter made a new bff there!
We went to Playa del Carmen twice - once on an organized tour and once by ourselves. We hopped a taxi and walked around on our own - shopped for a few items at WalMart and then hit 5th Avenue hard! Lots of souvenirs! Lobster lunch at Los Rancheros - second time getting stuck eating here - not sure how I let that keep happening!! Expensive!!! I think I need to tattoo the name of this place on my hand so I don't do that next time! We walked from one end to the other. Stopped at a couple Farmacia's and bought some items to bring home - my daughter saved quite a bit on her asthma medications - she has no coverage so three for the price of two inhalers was a big deal.
Great vacation - can't wait to go back!