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Who to contact at Sian Kaan

Gillingham, United...
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181 posts
7 reviews
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Who to contact at Sian Kaan

Hello, I understand there have been changes regarding who to contact for room requests etc.

Correct member of staff and email would be really helpful.

Now that our holiday is finally approaching does anyone recommend any requests other than room location?

Can't wait!!!

Gillingham, United...
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181 posts
7 reviews
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1. Re: Who to contact at Sian Kaan

Bump

Sherwood Park...
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965 posts
13 reviews
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2. Re: Who to contact at Sian Kaan

Although the people have shuffled a bit, the e-mail addresses haven't. You can contact Grace at gerentealojamientobpska@bahia-principe.com

As for requests, one thing you can ask for if you want is a mattress pad. The beds are too hard for some and the mattress pad softens them somewhat (I prefer it without the pad, but everyone is different).

Rob

Gillingham, United...
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181 posts
7 reviews
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3. Re: Who to contact at Sian Kaan

Thanks very much Rob.

Gillingham, United...
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181 posts
7 reviews
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4. Re: Who to contact at Sian Kaan

Hello Rob, we requested a villa between 1-9. Apparently that is not the type of room reserved. We paid for a junior suite so must be entitled to a smaller room?

Sherwood Park...
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965 posts
13 reviews
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5. Re: Who to contact at Sian Kaan

There are two types of villas at the Sian Ka'an. One has Garden Suites, Junior Suite Superiors, and Penthouses, all with the same general floorplan. The other design of villa is all Junior Suites, on all three floors. The larger villas are numbered 1-9 and 16-20. So you can stay in any of the other ones. If you take a look at a map you can see where they are and ask for a specific villa, or just let them know what they are looking for and let them pick it out.

Rob

Gillingham, United...
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181 posts
7 reviews
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6. Re: Who to contact at Sian Kaan

Hello again Rob. I never realised that villas 1-9 were more expensive hence the mix up. Nevertheless thanks again.

7. Re: Who to contact at Sian Kaan

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