Not only was I surprised and dismayed by the amount of cob webs and spiders covering the cart we rented, good ole #138 spit, sputtered, lurched and backfired the three times we dared move it once we had managed to navigate to the far end of the island away from their downtown location. When we returned the cart and mentioned how unsafe it was, the attendant first told us we were wrong since she "drives it all the time and never has any trouble." Funny how that could be since, as I stated below, it was covered with cobwebs when we picked it up. Maybe she was recalling its glory days when it was new (I'm guessing 2001). She then offered to replace it with another and I said no, I didn't trust them and would prefer to just have some of my money back (I rented it all day but only used it for 4 hours). She said she could not do that. I said that was not a very customer-friendly approach. While I was not happy with the ordeal, I was disgusted with the attitude. Rent from this company at your own risk!