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Horrible trip to hershey

plymouth pa
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Horrible trip to hershey

How can I put it.. today July 26 2008 was the first time me and my family had a horrible trip to what was once our favorite family destination.

it started out with a trip to 3 differnt cvs stores and a quiznos for discount tickets that NONE of them had or even remembered having although on the hershey website it says you can find them there. strike one.

strike two was no matter where we looked and asked we could not find a park map, I remeber they used to give them when you bought your tickets but I guess now you need to spend an hour asking in the shops and get lucky to find one.

strike three was in line for the new Ferinhight roller coster, the line was maybe 2 hours to an hour and half long, no problem since its a new ride and all, but halfway through the line and a group of kids "invited" about 10 of thier friends that were on other rides to join them jumping the line. then these kids started jumping the chains cutting infront of more people. I notified a gentleman selling lemonaid in the line that appereared to work for hershey, he said he will notify a security guard. about 10 minutes later a guard came through the line and I stopped her and told her about the problem and a few other guests told her too. she just rolled her eyes at me and went back to hanging out with her friend guard at the top of the ride.

I used to love Hershey but seriously doubt that me and my family will be back, there is always knoebles which has NEVER dissapointed me.

Hummelstown
Destination Expert
for Hershey
Level Contributor
432 posts
68 reviews
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1. Re: Horrible trip to hershey

It really is sad to hear a story like yours. I'm sorry you had a bad time on the 26th.

I would really encourage you to contact Hersheypark customer service regarding the attitude of the security guard. It is completly unacceptable!

I have brought issues like this to the attention of Hersheypark management before-usually with acceptable results. The best thing to do is to get the employees name so you can pass it along. I know it doesn't help you now, but it could help you or others in the future. Call or email the Park and ask for a manager or director of guest services.

As far as the line to Farenheit, I haven't seen the line under an hour since the ride opened. I'm sure that it didn't help that there were 3 concerts in town over the weekend.

Not that it helps now, but to the best of my knowledge, Giant grocery stores are the only outside vender that sells Hersheypark tickets. Some of the places you mentioned had coupons for discounts when you bought tickets at the gate, but I've not known them to sell the tickets themselves.

PA
Destination Expert
for Hershey, Harrisburg
Level Contributor
2,943 posts
161 reviews
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2. Re: Horrible trip to hershey

I have to agree that the line jumping at HersheyPark is out of control. I am so tired of two or three people in a party get in line and then close to boarding to the ride they are suddenly then joined by a large group of their family and/or friends who didn't want to wait in line. Complaining doesn't do any good, I've tried.

HersheyPark's customer service is worthless. When I complained about incidents at the water park they acted like they could care less and offered NO resolution.

My kids actually like Knoebels better. Maybe being owned by a family makes Knoebels more aware of the need for good customer service.

3. Re: Horrible trip to hershey

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