A friend that I recommended to call this rental agency just had the rudest experience! She called for info on a rental house and the office staff couldn't answer her questions factually and when she became frustrated they just kept putting her on hold and told her there was no manager and the woman who had the info wouldn't speak with her because she was getting upset. . . I'm so embarrassed that I recommended this agency! Has anyone else had such an experience with Durkin Cottages? Are they always this unprofessional?