Well, we arrived in HHI today, strolled around the Outlet Mall to kill some time and went to our unit in the Greens in Shipyard at 4.
First impression of it? Dirty. No, that's being kind Filthy, actually. Dead bugs everywhere, dirt everywhere, just absolutely filthy. Trash piled high in the trash can outside. Kitchen nighmarish. No sign of a gas grill that was listed as being with the villa. Of course, we called the rental agent (which had been discussed as a "reputable" agency right in this same forum not too long ago) and they said they would look into the grill issue. An hour later, some guy comes by to say we'll have one on Monday. Super, since I planned on grilling tomorrow. No response to dirt and neglect.
So, I decided to wash as many of the dishes/glases/flatware as I could in the dishwasher while we went to dinner. Came home, went to put stuff away and...an enormous live ROACH went scampering thru the cabinet as I opened the door. My husband and son took care of that while I shoved every box, bag, you-name-it piece of food I brought with us into the fridge.
I then decided to check the beds. All beds had small spiders in them. EVERY SINGLE ONE. So I got to spend the rest of my first evening of vacation stripping beds and washing the bed linens.
The TVs are all ancient and don't even have the basic connections that most tvs have today to hook up a video game system. One TV upstairs doesn't even have a cable connection. The remote to the TV in the master isn't the right one and only will show 3 channels when you use the channel up button. To see any other channel, you have to manually enter the numbers. Two out of three light bulbs are burned out in one upstairs bathroom, the hall/stairs light is burned out (which is pretty dangerous, actually).The faucet handle in the master bath is missing the cover. There isn't an alarm clock in the master bedroom (?!). The list goes on.
I've stayed in many other rentals in different places and this is the worst I've experienced, by far. I understand rentals show wear and tear and cleaning services don't clean like I would at home, but seriously. Everything is dirty, outdated, beat up and low rate.
The best part is that my husband lost his job at the beginning of July and we seriously concerned cancelling through the vacation insurance but figured the place was paid for and trying to get the money back would be a bigger hassle than it would be worth. I wish we had now. I've done nothing but apologize to my family and cry. We brought my daughter's boyfriend and I'm so embarrassed that this place is such a horrific dump.
We'll call the agency Monday but I know they won't do what I'd like, which is reund the remainder of our money. If you want the number of this unt and the agency name, private message me. I'd really hate for anyone else to have their long-awaited - and expensive- vacation ruined by such a miserable place to stay.