Please do yourself a favor and DO NOT rent from USave car rental. they may be cheap but they are not customer friendly. I rented from them while on vacation and the rear bumper of my car was scratched while parked at my hotel. I file a police report and called my credit card to report it. the damage was very minor, I also called USave and they instructed me to just fill out an accident report when I returned the car. I did this and my credit card was charged $590 upon return for a deductible. I filed a claim with the credit card and my auto insurance and USave was paid in full by both and were supposed to refund my $590 over 2 months ago. This all happened in October and it is almost April and I still do not have the refund that USave owes me. they do not return my calls and I have now filed a claim with the Better Business Bureau.