We rented a home, paid a pet fee (nonrefundable)plus an additional required 125.00 security deposit. We were only refuned half of our security deposit because of pet hair being in the home! I have since discovered that Lachicotte rarely, if ever refunds any security deposit in full:-( We won't use them to rent again. Staff rude and abrupt. I paid for linens for each bedroom only to find out that the linen packages don't include pillow cases, just the sheets!!!! Had to go but pillow cases. We won't make that mistake again.