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How to complain about unsanitary accommodation in Manly?

Wellington, New...
6 posts
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How to complain about unsanitary accommodation in Manly?

My family and I attempted to stay at one of the Manly Seaside Holiday Apartments on Ashburner St for 2 nights last week. Unfortunately we couldn't stay more than one night- it was infested and filthy, not the delux apartment promised. Roaches everywhere, including in the microwave, fridge and crawling all over the walls, furniture (and us), eggs and castings on plates, spiderwebs and black mould all over windows and curtains. Explaining to my autistic child that the "beetles" crawling on him were just being friendly, was too much. 2 cans of roach spray just meant there was a crunchy carpet in the morning, and plenty more live ones dropping from the roof.

My wife took numerous pictures, including of her drawing large smily faces on the grime on the inside of the windows- all not disputed by the receptionist, who was friendly but unable to authorise a refund for the second night.

Is there a Public Health Officer contact in Manly? I would hate to think other families might inadvertently be fooled into staying there

Essentially the place was

Wauchope, Australia
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572 posts
55 reviews
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1. Re: How to complain about unsanitary accommodation in Manly?

Contact Manly Warringah council, their Environmental Health Dept, would handle issues like that.. Sorry for your unpleasant stay.

Sydney, Australia
Destination Expert
for New York City
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15,134 posts
14 reviews
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2. Re: How to complain about unsanitary accommodation in Manly?

Also do a review here on TA. Include photos.

Melbourne, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
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24,267 posts
67 reviews
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3. Re: How to complain about unsanitary accommodation in Manly?

Post #1 has it spot on.

Although it makes little difference now, also advise who you booked it through. Unfortunately, they are self rated, so contacting AAATourism would be fruitless.

But definitely the council, it's the one body that should frighten the operators.

Wellington, New...
6 posts
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4. Re: How to complain about unsanitary accommodation in Manly?

thanks for all the replies- will follow them up. My Aussie rellies were all horrified

South Pole
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15,381 posts
37 reviews
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5. Re: How to complain about unsanitary accommodation in Manly?

pity u didn't read the reviews if these are the apartments:

tripadvisor.com.au/Hotel_Review-g552103-d121…

Edited: 06 April 2013, 23:45
Brisbane, Australia
Destination Expert
for Brisbane
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9,876 posts
94 reviews
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6. Re: How to complain about unsanitary accommodation in Manly?

If you paid by credit card also inform your bank and try to have the payment stopped.

Wellington, New...
6 posts
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7. Re: How to complain about unsanitary accommodation in Manly?

went thru Booking.com, only a couple of bad reviews there and was in a hurry with limited net access at the time- got sold a lemon. Will wait till their auto review comes up and do some wordsmithing. Will go with trip advisor from now on....

Got some pictures to put up, just sent them all to the manager, asking for a refund. The one of my kids eating toast surrounded by dead roaches is the most telling

Melbourne, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
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24,267 posts
67 reviews
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8. Re: How to complain about unsanitary accommodation in Manly?

In all fairness to Booking.com, the Product Managers only ever get shown the best of any particular hotel or apartment. They can't simply take feedback only as their measuring tool, they do not have the authority to demand to see a greater range at any given time.

Having said this, they would be most interested on such feedback, but not on a public forum.

I'm appalled at what's transpired, and if you do have photos of the property, I can provide you the names of the Product Managers for the three largest online agents in Australia, so you can contact them direct.

Edited: 07 April 2013, 00:01
Sydney Australia
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8,040 posts
94 reviews
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9. Re: How to complain about unsanitary accommodation in Manly?

Incidentally if you want to complain to council it is Manly council. Nothing to do with Warringah which is further north.

Manly Warringah is the footy team.

Wauchope, Australia
Level Contributor
572 posts
55 reviews
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10. Re: How to complain about unsanitary accommodation in Manly?

Sorry Snodge, you're right Warringah Shire is in Dee Why but I always thought it covered Manly after almagamation, but I was wrong. http://www.manly.nsw.gov.au/contact-us/